Cafe Floor Manager

About Como Lounge

Detailed Roles & Responsibilities

1. Leadership & Team Management

• This involves building and maintaining a **high-performing team** dedicated to the COMO Lounge standards.
• **Recruitment & Development:** Actively participate in the hiring, onboarding, and training of all F&B and service staff.
• **Performance Management:** Set clear performance expectations, conduct regular one-on-one coaching sessions, and execute timely performance reviews. Implement incentive programs to motivate and retain high-performing employees.
• **Culture & Morale:** Cultivate a positive, respectful, and **inclusive work environment** that minimizes turnover and promotes exceptional teamwork and communication across all departments (front and back of house).

2. Customer Experience & Service Excellence

• The Manager is the guardian of the brand experience and the ultimate owner of customer satisfaction.
• **Service Standards:** Establish, document, and consistently enforce **5-star service standards** for table service, order accuracy, and personalized guest interactions.
• **Guest Recovery:** Proactively engage with guests to gather feedback. Professionally and promptly resolve all complex guest complaints and issues, turning potential negative experiences into positive resolutions.
• **Atmosphere Management:** Ensure the cafe's aesthetic appeal, music, lighting, and cleanliness consistently reflect the COMO Lounge brand standards and provide a welcoming ambiance.
• **Customer Loyalty:** Develop and manage a customer relationship management (CRM) system or loyalty program to foster repeat business and identify VIP guests.

3. Operational Oversight & Efficiency

• Ensuring that all daily processes run smoothly, efficiently, and hygienically.
• **Inventory & Procurement:** Manage end-to-end inventory for F&B products, supplies, and equipment. Implement strict **stock rotation** procedures to minimize waste ($spoilage$) and control storage areas.
• *Goal:* Maintain inventory variance and ensure a 99% stock availability rate.
• **Quality Control (F&B):** Daily inspection of all prepared items and beverages to ensure they meet the defined recipe, presentation, and **consistency** standards before they reach the guest.
• **Equipment Maintenance:** Oversee the preventative maintenance schedule for all critical equipment (espresso machines, ovens, refrigeration) to minimize unexpected breakdowns and service disruption.
• **POS Management:** Expertly manage and troubleshoot the Point-of-Sale (POS) system, ensuring staff are fully trained on accurate ordering, closing procedures, and reporting.

4. Financial Management & Profitability

• Driving the business's financial performance through strategic management and cost control.
• **Budget & Cost Control:** Take full ownership of the profit and loss (P&L) statement. Strategically control major cost centers, specifically **Cost of Goods Sold (COGS)** and **Labor Costs**, aiming to keep both below target percentages.
• **Sales Analysis:** Monitor and analyze daily, weekly, and monthly sales data, identifying slow-moving items and peak-time revenue opportunities. Implement effective upselling and suggestive selling techniques across the team.
• **Cash Handling & Reporting:** Ensure strict adherence to cash handling procedures, manage petty cash, and prepare accurate, timely financial reports and forecasts for the ownership/management team.

5. Marketing & Local Promotion

• Driving revenue by effectively marketing the cafe's unique value proposition.
• **Strategy Implementation:** Execute local marketing plans, including digital outreach, social media campaigns (in collaboration with a dedicated marketing team or agency), and local partnerships.
• **Events Management:** Plan, organize, and successfully execute special promotional events, holiday menus, and private bookings to maximize revenue during off-peak times.
• **Online Reputation:** Monitor and actively manage the café's online reputation across platforms like Google, Zomato, TripAdvisor, and social media, responding professionally to all reviews.

6. Compliance & Risk Management

• Ensuring the business operates legally, safely, and ethically in the UAE.
• **Health & Safety:** Ensure complete and continuous compliance with all Dubai/UAE health, safety, and fire regulations. Conduct regular self-audits and training to prepare for official inspections.
• **Licensing:** Ensure all necessary operational licenses (e.g., Municipality) are current and displayed correctly.
• **Policy Enforcement:** Uphold all company policies regarding security, inventory control, and employee conduct to mitigate operational risks.
• **7.
• ADNOC Tasks - A-D-N-O-C:** **A*dditional** D**uty** N**o** O**ther** C*hoice.
• The Employee may be required to perform **additional duties** or reasonable tasks outside their primary job scope as directed by Management.
• This flexibility ensures the smooth 'engine' of the business and supports the team during peak hours, provided these tasks do not compromise safety or professional standards.

Qualifications

• Proven experience as a cafe manager or in a similar role in a high-end establishment.
• Strong leadership and team management skills.
• Exceptional customer service and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Financial acumen and experience with budgeting and cost control.
• Knowledge of food and beverage operations and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for hospitality and commitment to providing a top-tier customer experience.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• Employee discounts and meals.
• A positive and inclusive work environment.

How To Apply

Job Types: Full-time, Contract

Application Question(S)

• When can you join us?

Education

• Diploma (Required)

Experience

• Managerial Role: 2 years (Required)