Business Performance & Analytics Specialist

Objective

General Responsibilities

• Monitor and analyze business and operational performance against established KPIs, targets, budgets, and strategic objectives.
• Develop regular performance reports, dashboards, scorecards, and management presentations to provide clear visibility of business performance.
• Identify performance trends, gaps, risks, and improvement opportunities and communicate key insights to relevant stakeholders.
• Support the establishment, review, and continuous improvement of performance measures and KPIs.
• Track action plans and performance improvement initiatives to ensure timely follow-up and closure.
• Collect, consolidate, validate, and analyze data from multiple business and operational sources.
• Conduct quantitative and qualitative analysis to identify trends, root causes, patterns, and performance drivers.
• Translate complex data into clear, concise, and actionable business insights for management and stakeholders.
• Develop analytical models and ad-hoc analyses to support business decisions and problem-solving.
• Perform variance analysis and investigate significant deviations from planned or expected performance.
• Develop and maintain management dashboards and performance reporting tools using appropriate business intelligence and analytical platforms.
• Ensure reporting outputs are accurate, consistent, timely, and aligned with agreed definitions and reporting standards.
• Continuously improve reporting processes by identifying opportunities for automation, standardization, and efficiency.
• Support the development of executive-level reports and presentations for management reviews and business performance meetings.
• Support KPI definition, documentation, ownership, calculation methodologies, and reporting requirements.
• Ensure consistency of KPI definitions and data sources across relevant functions and reporting channels.
• Perform data quality checks and coordinate with data owners to resolve discrepancies and improve data reliability.
• Maintain appropriate documentation for reports, dashboards, data sources, and performance metrics.
• Partner with business functions to understand performance requirements, analytical needs, and business challenges.
• Provide analytical support for strategic initiatives, operational improvement projects, and business planning activities.
• Facilitate data-driven discussions with stakeholders and challenge performance assumptions where appropriate.
• Support management in identifying opportunities to improve operational effectiveness, productivity, cost, service, and overall business performance.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration, or equivalent from a recognized and accredited university is required.
• Relevant certifications in supply chain management, data analytics, or business intelligence is preferred.
• Demonstrated proficiency in oral and written English.
• 7 years' experience in a similar role.
• Proven experience in supply chain analytics, demand forecasting, and business intelligence within a corporate environment.