Business Operations Specialist

About This Role

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Role Overview

Own end-to-end coordination between customers and vendors for Packers & Movers operations, ensuring smooth execution of shifting requests through strong communication, negotiation, and operational follow-through. The role is critical in driving customer satisfaction, vendor alignment, and timely completion of all movement jobs, along with the ideation for business expansion.

Responsibilities

Customer Management

• Understand complete shifting requirements from customers (inventory, location, timelines, special handling needs)
• Provide accurate and competitive quotations based on internal pricing guidelines
• Act as the primary point of contact for customers during the entire shifting lifecycle
• Ensure clarity of expectations around pricing, timelines, and service scope

Vendor Management & Negotiation

• Identify and coordinate with appropriate vendors for each shifting request
• Negotiate pricing, availability, and service terms to ensure business viability
• Align vendors on execution timelines (date, time, manpower, vehicle requirements)
• Ensure adherence to agreed SLAs and resolve vendor-side constraints proactively

Operations Execution & Coordination

• Ensure smooth execution of shifting jobs as per committed timelines and scope
• Continuously track ongoing movements and intervene in case of delays/issues
• Coordinate between customer and vendor during execution for real-time resolution
• Ensure zero-failure execution mindset across all assigned jobs

Pricing & Commercial Closure

• Support in finalizing competitive yet profitable quotations
• Balance customer expectations with vendor cost structures
• Ensure margin protection while maintaining conversion efficiency

Post-Service Experience

• Collect feedback from both customers and vendors post job completion
• Identify service gaps and communicate actionable insights to improve experience
• Ensure closure of all operational and experience loops

Business Expansion & Strategy

• Identify new growth opportunities in the market (new clusters, demand pockets, underserved areas)
• Develop strategies to increase supply penetration and improve fulfillment capacity
• Collaborate with internal teams to align supply growth with customer demand trends
• Drive initiatives to improve vendor density and service availability

Qualification and Skills

• 2–3 years of work experience in Sales / Account Management / Operations in Packers & Movers or Delivery / Logistics sector
• Strong exposure to customer-facing and vendor coordination roles
• Good understanding of Dubai market dynamics and customer behavior
• Comfortable handling negotiations and operational pressure situations
• High bias for execution, ownership, and real-time problem solving
• MBA preferred (strongly preferred but not mandatory)
• Strong analytical mindset with ability to translate data into actionable supply strategies