Business Operations Manager

Overview

Key Responsibilities

• Manage the daily operations of a physical space, ensuring smooth functioning across facilities, services, events, vendors, and user experience.
• Oversee on-ground execution and ensure the space is operationally ready, well-maintained, and aligned with required service standards.
• Coordinate with internal teams, external partners, vendors, service providers, and other stakeholders to ensure seamless delivery.
• Manage vendor relationships, service-level agreements, performance standards, and issue resolution.
• Oversee event logistics, space readiness, visitor experience, and on-ground delivery for programs, activations, and events.
• Identify opportunities to improve space utilization, service quality, revenue generation, and operational efficiency.
• Track and report key operational and commercial KPIs, including occupancy, utilization, revenue, costs, vendor performance, and service levels.
• Manage multiple parallel workstreams while ensuring strong follow-through, timely execution, and clear communication.
• Troubleshoot operational issues on the ground and coordinate quick resolution with the relevant teams or vendors.
• Establish and improve operational processes, workflows, checklists, reporting mechanisms, and governance routines.
• Ensure all operational activities are delivered within agreed timelines, budgets, quality standards, and stakeholder expectations.

Key Skills and Experience

• 7–10 years of experience in operations, facilities management, startup operations, hospitality operations, coworking operations, campus management, or venue management.
• Proven experience managing physical spaces such as coworking spaces, campuses, venues, hospitality environments, or multi-use facilities.
• Strong hands-on operational experience with the ability to manage day-to-day activities on the ground.
• Experience managing vendors, service providers, SLAs, contracts, and operational delivery standards.
• Strong commercial understanding, including managing bookings, occupancy, utilization, pricing, revenue streams, and monetization opportunities.
• Ability to support partner discussions, vendor negotiations, contract reviews, and pricing negotiations.
• Strong execution discipline with excellent attention to detail and follow-through.
• Ability to manage multiple stakeholders and parallel workstreams in a fast-paced environment.
• Strong problem-solving skills with the ability to resolve operational issues quickly and practically.
• Excellent communication, coordination, stakeholder management, and negotiation skills.