Operations Manager – Food Catalog & Business Operations

Overview

• We are looking for an experienced **Operations Manager** to build, lead, and scale a high-performing operations team.
• The ideal candidate will be responsible for setting up operational processes, defining goals and targets, monitoring performance, improving quality, and ensuring efficient day-to-day execution across business functions.
• This role is ideal for someone who has strong experience in **team management, catalog operations, quality control, process improvement, workflow design, and performance management**.
• *Key Responsibilities*
• As an Operations Manager, you will be responsible for:
• **Building** and managing a team of operations associates, quality auditors, and coordinators.
• Defining daily, weekly, and monthly targets for the team.
• Setting clear KPIs and performance goals to track team productivity and quality.
• Ensuring full team capacity is utilized efficiently while maintaining high-quality output.
• Monitoring daily task prioritization, workload distribution, and SLA adherence.
• Designing and implementing SOPs, workflows, guidelines, and operational processes.
• Identifying process gaps and implementing improvements to reduce errors and improve efficiency.
• Conducting quality audits and root cause analysis to improve service standards.
• Driving data-oriented analysis to support business and operational decisions.
• Working with product, tech, commercial, marketing, and other cross-functional teams to support launches, campaigns, and operational projects.
• Investigating operational and technical issues and coordinating with relevant teams for resolution.
• Supporting team development through coaching, feedback, training, and performance management.
• Creating reports and dashboards to track operational performance, productivity, quality, and improvement areas.
• Ensuring customer satisfaction by maintaining accuracy, speed, and consistency in operational outputs.
• *Required Skills and Experience*
• The ideal candidate should have:
• Proven experience in operations management, catalog operations, business operations, or a similar role.
• Experience building, managing, and scaling operational teams.
• Strong knowledge of KPI setting, target tracking, workflow management, and SLA monitoring.
• Excellent leadership and people management skills.
• Strong problem-solving and analytical skills.
• Experience in quality control, process improvement, and performance management.
• Ability to design and implement SOPs, guidelines, and scalable processes.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with cross-functional teams such as product, tech, marketing, commercial, and customer support.
• Strong reporting and data analysis mindset.

Preferred Qualifications

• Significant experience in food, e-commerce, marketplace, retail, catalog, or quick-commerce operations.
• Experience managing catalog quality, product data, content operations, or studio coordination.
• Experience with operational tools, dashboards, CRM systems, ticketing systems, or workflow management platforms.
• Prior experience managing teams of 20+ members is a plus.

Key Competencies

• Leadership
• Team Building
• Quality Control
• Process Improvement
• Workflow Management
• Problem Solving
• Performance Management
• Analytical Thinking
• Project Management
• Communication
• Time Management

What We Are Looking For