Operations Manager – Food Catalog & Business Operations

About This Role

We are looking for an experienced Operations Manager to build, lead, and scale a high-performing operations team. The ideal candidate will be responsible for setting up operational processes, defining goals and targets, monitoring performance, improving quality, and ensuring efficient day-to-day execution across business functions.

This role is ideal for someone who has strong experience in team management, catalog operations, quality control, process improvement, workflow design, and performance management.

Key Responsibilities

As an Operations Manager, you will be responsible for:

• Building and managing a team of operations associates, quality auditors, and coordinators.
• Defining daily, weekly, and monthly targets for the team.
• Setting clear KPIs and performance goals to track team productivity and quality.
• Ensuring full team capacity is utilized efficiently while maintaining high-quality output.
• Monitoring daily task prioritization, workload distribution, and SLA adherence.
• Designing and implementing SOPs, workflows, guidelines, and operational processes.
• Identifying process gaps and implementing improvements to reduce errors and improve efficiency.
• Conducting quality audits and root cause analysis to improve service standards.
• Driving data-oriented analysis to support business and operational decisions.
• Working with product, tech, commercial, marketing, and other cross-functional teams to support launches, campaigns, and operational projects.
• Investigating operational and technical issues and coordinating with relevant teams for resolution.
• Supporting team development through coaching, feedback, training, and performance management.
• Creating reports and dashboards to track operational performance, productivity, quality, and improvement areas.
• Ensuring customer satisfaction by maintaining accuracy, speed, and consistency in operational outputs.

Required Skills and Experience

The ideal candidate should have:

• Proven experience in operations management, catalog operations, business operations, or a similar role.
• Experience building, managing, and scaling operational teams.
• Strong knowledge of KPI setting, target tracking, workflow management, and SLA monitoring.
• Excellent leadership and people management skills.
• Strong problem-solving and analytical skills.
• Experience in quality control, process improvement, and performance management.
• Ability to design and implement SOPs, guidelines, and scalable processes.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with cross-functional teams such as product, tech, marketing, commercial, and customer support.
• Strong reporting and data analysis mindset.

Preferred Qualifications

• Significant experience in food, e-commerce, marketplace, retail, catalog, or quick-commerce operations.
• Experience managing catalog quality, product data, content operations, or studio coordination.
• Experience with operational tools, dashboards, CRM systems, ticketing systems, or workflow management platforms.
• Prior experience managing teams of 20+ members is a plus.

Key Competencies

• Leadership
• Team Building
• Quality Control
• Process Improvement
• Workflow Management
• Problem Solving
• Performance Management
• Analytical Thinking
• Project Management
• Communication
• Time Management
• Customer Satisfaction Focus

What We Are Looking For

We are looking for a hands-on leader who can take ownership of operations from the ground up. The right person should be able to build the team, create structure, set targets, monitor execution, improve quality, and continuously optimize processes to support business growth.

They should be comfortable working in a fast-moving environment and should have the ability to turn operational challenges into scalable solutions.

Pay: From AED5,000.00 per month

Work Location: In person