Business Operations Manager - Radiology (Al Dhafra)

Role overview

Business and operational planning

• Develop business development strategies and provide operational expertise for maintaining and expanding the business.
• Identify business opportunities and establish contacts with business leaders, insurers, and construction camps.
• Participate in group business and service plans; develop the division’s development strategy and annual plan.
• Develop and implement departmental policies, procedures, systems, work methods, and operating standards.
• Propose an annual business development budget and implement it after approval.

Contracts and client relations

• Review service contracts and provide economic and technical justifications for facility action.
• Negotiate, authorize, and sign contracts for services such as laundry, catering, housekeeping, medical waste disposal, security, transport, housing, mail, and air travel.
• Address escalated patient and staff complaints related to operational projects.
• Maintain external client relationships, monitor service-contract performance, and develop relevant KPIs.
• Liaise with insurers and payers and assist with negotiating service contracts.

Leadership and compliance

• Monitor progress through regular reporting and KPIs.
• Manage staff workload, performance, daily supervision, training, and orientation; support staff development and team performance.
• Collaborate with facility leaders, the COO, corporate divisions, and cross-functional teams.
• Support coordination and information sharing across divisions; manage risks and promote patient-centered service.
• Follow facility policies, regulatory and training requirements, confidentiality rules, occupational health and safety, infection control, and emergency preparedness requirements.

Required qualifications

• Bachelor’s degree or equivalent in Finance, Business Management, Healthcare Management, a clinical degree, or a relevant field; or a relevant diploma plus three additional years of experience.
• Six to eight years of relevant experience, including at least three years of progressive leadership responsibility in a large organization.

Desired qualifications

• Master’s degree or equivalent in a relevant field is desired.
• Experience in a large healthcare facility is desired.

About SEHA and the team