Business Intelligence and Data Analytics Officer

Role overview

Compensation and contract

• The rate is £31.54 per hour via Umbrella.
• Pay is made bi-weekly.
• The contract duration is six months.

Data analysis and business intelligence

• Gather, clean, analyse, and interpret data on parking enforcement, traffic patterns, parking violations, service performance, and financial performance.
• Detect trends, anomalies, risks, and opportunities.
• Generate reports, dashboards, and data visualisations.
• Convert complex data into actionable insights and recommendations.
• Present findings to managers and stakeholders to support strategic decision-making.

Reporting and performance management

• Establish and maintain reporting frameworks and KPI dashboards.
• Track Contractual Performance Indicators and assess performance against Service Level Agreements.
• Identify performance issues and opportunities for improvement.
• Support reporting to senior management teams and committees.
• Conduct independent analytical projects to improve service insight.

Financial analysis

• Oversee revenue streams from parking permits, parking fines, and enforcement activities.
• Assist with budget planning and forecasting.
• Aid financial reconciliation across systems.
• Identify cost-saving opportunities and revenue enhancement initiatives.
• Participate in service audits and financial evaluations.

Systems and operational support

• Assist with daily operation of Parking Services systems.
• Manage user access and permissions and resolve system issues through internal and external helpdesks.
• Ensure data integrity across systems.
• Develop self-service reporting tools using Excel and other technologies.
• Create user guides, training materials, and process documentation.

Contract and stakeholder management

• Support contract management activities and monitor supplier performance and contractual compliance.
• Assist with contract renewals and performance evaluations.
• Collaborate with legal, procurement, operational teams, local authorities, enforcement providers, and external partners.

Essential requirements

• Experience in a business intelligence, data analytics, performance, or insight role.
• Proficiency in data analysis and reporting and advanced Excel skills.
• Experience developing dashboards, reports, data visualisations, and KPI frameworks.
• Ability to interpret large datasets and present findings.
• Experience monitoring KPIs and SLAs and supporting contract performance monitoring.
• Strong analytical, problem-solving, stakeholder engagement, presentation, written, and verbal communication skills.
• Familiarity with databases, management systems, and reporting tools.

Desirable experience

• Experience in parking services, transport services, local government, or enforcement services.
• Proficiency with Power BI or similar visualisation tools.
• Experience in financial forecasting and budget monitoring.
• Understanding of parking enforcement and decriminalised enforcement services.
• Experience producing management information for senior stakeholders.

Work arrangement

• The working pattern is hybrid.
• The department is Transport – Parking Services and the stated location is the Royal Borough of Greenwich.