Technical Support Officer

Role overview

Location and working pattern

• Based at Mead Park, Harlow, Essex.
• Four days on site and one day flexible or remote.

Rate and pay

• Rate is £150 per day, paid through an umbrella arrangement.
• Pay is bi-weekly.

Contract and hours

• 12-month contract.
• Full-time hours.

Key responsibilities

• Provide technical and administrative support to the Asset Management Team and assist tenants, leaseholders, contractors, and internal stakeholders.
• Coordinate Stock Condition Surveys and Energy Performance Certificate surveys; handle enquiries and provide professional written and verbal responses.
• Maintain asset management records and data; assist with reports, performance information, and housing analyst data collection.
• Facilitate database access, assist system users, organize meetings, and take minutes.
• Support compliance and asset management tasks, accurate document management, service enhancements, and process development.

Essential requirements

• Experience in housing administration or housing asset management, including support for Housing Asset Management and Compliance teams.
• Understanding of housing repairs and capital investment environments, capital and revenue budgets, and planned maintenance programmes.
• Familiarity with health and safety requirements for housing repairs and maintenance.
• Strong administration, organization, communication, customer service, prioritization, and deadline-management skills.
• Experience maintaining accurate records and databases; strong IT skills including Microsoft Office and database systems.
• Proficient numeracy and literacy skills.

Desirable experience

• Local Authority Housing Services experience, knowledge of housing compliance processes, and experience supporting stock condition survey programmes are desirable.
• Familiarity with housing asset management systems and databases is desirable.