Systems, Insight & Intelligence Analyst (Street Scene)

Contract and purpose

Reporting and analysis

• Develop, maintain and deliver performance reports, dashboards and management information for Street Scene and Environment Services.
• Collect, analyse and interpret complex datasets from internal and external sources; produce actionable insight for operational and strategic decisions.
• Develop and maintain Power BI dashboards, visualisations and automated reporting solutions; use advanced Excel and other analytical tools.
• Transform, model and analyse data using Python and/or R where appropriate.
• Monitor service performance against KPIs and corporate targets; identify trends, risks, opportunities and improvement areas.
• Translate statistical information into accessible reports for non-technical audiences and produce timely reports for senior managers, service leads and elected members.

Systems and service improvement

• Support data migration, cleansing, validation and management across service systems; act as a super-user for Environment Directorate systems and applications.
• Help managers apply data to improve service delivery and support business planning, service reviews and policy development.
• Conduct research, surveys, audits and evaluations; undertake literature reviews and gather evidence for best practice and future service development.
• Improve automated data collection, reporting and intelligence processes and support projects requiring analytical expertise.
• Advise managers and stakeholders on performance data and analytical methods; support training and knowledge sharing.
• Maintain documentation, standard operating procedures and data governance processes, and comply with data protection, information governance and confidentiality requirements.

Essential qualifications and experience

• Degree-level qualification in Data Analytics, Data Science, Statistics, Mathematics, Business Intelligence or a related discipline, or equivalent relevant experience.
• At least two years' experience producing reports, statistical analysis and business intelligence solutions.
• Strong Power BI experience for reporting, dashboard development and data visualisation; advanced Excel skills.
• Experience analysing and interpreting large, complex datasets and understanding performance reporting and management information.
• Experience communicating analytical findings to non-technical audiences and producing reports that influence service planning and decisions.
• Strong numerical, analytical and problem-solving skills; excellent written and verbal communication; ability to manage competing priorities and build stakeholder relationships.
• Strong attention to detail and commitment to data accuracy; knowledge of data governance and information management principles.

Desirable experience

• Python and/or R experience for data analysis and transformation is desirable.
• Mapping software, GIS or geospatial datasets experience is desirable.
• Project Management experience or a PRINCE2, Agile or equivalent qualification is desirable.
• Local Government, Environmental Services or Public Sector experience is desirable.
• Knowledge of performance frameworks and public sector reporting requirements is desirable.
• Experience supporting service transformation and improvement programmes is desirable.