Business Development Specialist

Job Description: Sales Assistant

**Reports to:** Business Development Lead

Role Overview

Lead Generation & Qualification

• Support outbound and inbound lead generation activities through calls, email campaigns, CRM updates and follow-ups.
• Qualify prospects based on needs in property management, facilities management and consulting services.

Client Engagement

• Respond promptly to enquiries via phone, email and social channels, providing accurate information about Palladium Alpha’s offerings.
• Schedule meetings and site visits with prospective clients for senior sales representatives.

Proposal & Documentation Support

• Prepare tailored proposals, presentations and service outlines aligned with client needs.
• Maintain accurate and up-to-date CRM records and sales documentation.

Sales Support & Coordination

• Assist with customer onboarding documentation and service confirmations.
• Coordinate with internal teams (operations, finance, consulting) to support service fulfilment.
• Support attendance at networking events, exhibitions and industry engagements.

Reporting & Market Insight

• Compile weekly sales activity reports including lead status, pipeline opportunities and follow-up actions.
• Provide market insight on competitor services, pricing trends, and client feedback to inform strategy.

Brand Representation

• Represent Palladium Alpha with professionalism, reflecting core company values of integrity, transparency, and quality-first service. Palladium Alpha Property Management

1. Lead Generation & Pipeline Development

• Number of qualified leads generated per month (target depends on market and sales strategy).
• Percentage increase in sales pipeline month on month.

2. Conversion & Engagement

• Conversion rate from enquiry to qualified meeting (weekly/monthly).
• Number of client meetings scheduled for senior sales staff.

3. Response & Follow-Up Quality

• Average response time to new enquiries (target: within 24 hours).
• Number of follow-ups completed per active lead per week.

4. Documentation & CRM Accuracy

• Timely and accurate CRM updates (100% completion by end of day).
• Error-free proposals and client documentation (quality measure).

5. Support Effectiveness

• Feedback from senior sales staff on support quality and timeliness.
• Contribution to successful onboarding of new clients (measured through onboarding milestones).

6. Reporting & Insight Contribution

• Accuracy and completeness of weekly sales activity report (measured by consistency and senior management review).
• Useful market intelligence provided (tracked by inclusion in strategy meetings).

7. Professional Representation

• Client satisfaction feedback from initial interactions (survey score or qualitative review).
• Team feedback on collaboration and internal communication.

Qualifications & Skills

• Minimum high school diploma; bachelor’s degree in business, marketing, real estate or related field preferred.
• Excellent communication skills in English, both written and verbal.
• Strong organisational skills and attention to detail.
• Proficiency with CRM tools, Microsoft Office and email management.
• Customer-centric attitude with professional presentation.

Attributes

• Eager to learn about property and facilities management markets.
• Self-motivated with ability to multitask.
• Strong team player with a proactive approach to problem solving.

Job Type: Full-time

Application Question(s)

• What is your expected basic salary

Experience

• Property Management sales: 2 years (Required)

Location

• Dubai (Required)