Business Consultant M F D

Job Description

• Customer support
• Aviation
• Customer projects
• EPG is one of the leading international providers of a comprehensive Supply Chain Execution Suite (EPG ONE™) and offers you excellent development prospects.
• Innovatice work
• Individual personnel development
• Teamwork has been a top priority for us from the very beginning.
• Internationally, we work together at several locations with more than 1.000 employees.
• Onboarding programme
• International challenges
• We offer flexible working hours and exciting tasks.
• Home office option as per policy
• Work-Life-Balance
• Application process
• Apply - 1. interview - 2. interview - starting work
• Place of work

Dubai (AE)

• Email contact
• hr.ae@epg.com
• Interview

Dubai/Online

• further information via:

(+971) 4-870-1000

• THE POSITION – This Is What We Are All About
• We are looking for a highly skilled and experienced Business Consultant (m/f/d) to join our team.
• As a Business Consultant (m/f/d), you will play a key role in implementing our software solutions for our clients in the CnB (Contract and Billing), WFM (Workforce Management) and Aviation sectors.
• You will work closely with clients, project teams, and vendors to analyse business requirements, design tailored solutions, and oversee the implementation process to ensure successful deployment and user adoption.
• THE TASKS – Youmake a Difference
• Collaborate with clients to gain a deep understanding of their business requirements and operational workflows.
• Conduct detailed assessments of clients existing operations, processes, and systems to identify gaps, inefficiencies, and opportunities for improvement.
• Translate business requirements into functional specifications and system requirements documents.
• Develop process maps, flowcharts, and diagrams to visually represent processes, highlighting inputs, outputs, and decision points.
• Develop comprehensive implementation plans, including timelines, resource allocation, and budget estimates, in collaboration with clients and project teams.
• Lead the configuration, customization, and integration of our solutions to align with clients’ specific business and operational needs in the CnB, WFM, and Aviation environments.
• Provide guidance and support to clients throughout the implementation process, including data migration, testing, training, and change management activities.
• Collaborate with internal and external stakeholders, including IT teams, third-party vendors, and end-users, to ensure seamless integration and alignment with overall project objectives.
• Support clients in basic and, if necessary, specific configurations.
• Facilitate knowledge transfer and provide training to client personnel on functionality, processes, and best practices to support successful adoption and utilization.
• Conduct post-implementation reviews and assessments to evaluate project outcomes, identify lessons learned, and capture opportunities for continuous improvement.
• Handle change requests and new implementations for existing clients, following the full project cycle (process review, coordination of development, testing, and deployment).
• Respond to and resolve support requests (e.g., configurations, issue resolution, support hotline, etc.).
• THE REQUIREMENTS – What makes you successful:
• Bachelors degree in logistics, supply chain management, business administration, information technology, or a related field.
• A masters degree or relevant certifications are a plus.
• Proven experience in implementing software solutions in the CnB, WFM, or Aviation sectors, preferably in a consulting or project management role.
• You are highly motivated to drive change and enjoy analyzing, optimizing, and implementing business processes.
• General knowledge of logistics or operational processes is beneficial.

Job Details

About The Company

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Job Details

About The Company

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