Business Analyst
Role Overview
Reporting to the Coordinator of Business Analysis and Quality Assurance, the Business Analyst analyzes needs, requirements, and processes for delivery of city services.
The work may be guided and reviewed by a Project Manager to ensure quality.
Key Skills for This Role
Full Job Posting
Role overview
Reporting to the Coordinator of Business Analysis and Quality Assurance, the Business Analyst analyzes needs, requirements, and processes for delivery of city services.
The work may be guided and reviewed by a Project Manager to ensure quality.
Responsibilities
- Develop business cases recommending organizational change based on service needs, options analysis, and cost-benefit projections.
- Elicit, communicate, analyze, and document service needs, business processes, requirements, and functional specifications.
- Lead solution analysis and conceptual design, including user experience and process improvement opportunities.
- Develop and implement information systems test plans and design acceptance tests.
- Measure benefits of completed projects and support other staff in business analysis.
- Facilitate and coordinate user acceptance testing and obtain sign-offs.
Education and qualifications
- Bachelor’s degree in management, business, or a technology-focused discipline, or equivalent education and experience.
- Related CBAP, CCBA, or PMI-PBA certification is preferred.
- Two years of experience in requirements analysis, business or system process change, and organizational transformation.
- Experience identifying stakeholder needs and objectives and analyzing business, process, or system changes.
- Experience documenting requirements, data analysis, process models, and functional specifications, including use cases, user stories, acceptance criteria, and business rules.
- Strong judgment, analytical and problem-solving ability, and skill in developing practical solutions supported by logic and a business case.
- Excellent communication, documentation, interviewing, facilitation, influencing, negotiation, and presentation skills.
- Ability to build positive working relationships, coach and mentor, and work effectively with teams.
- Demonstrated ability to facilitate and coordinate UAT and obtain sign-offs.
- Knowledge of software implementation and development methodologies, processes, and practices.
- City-specific subject matter or technology platforms are assets; data modeling, data mapping, systems integration, prototyping, test planning, and software testing skills are also assets.
Conditions of employment
The successful candidate must maintain legal eligibility to work in Canada; work permit holders are responsible for keeping their permits valid.
A satisfactory Police Information Check is required at the successful candidate’s expense.
Occasional off-hours work is required.
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