Administrative Assistant - Client Services (full time, term)

Role overview

Responsibilities

• Manage and coordinate administrative office activities for the Client Services management team.
• Receive and triage daily media inquiries and escalated email requests; screen and refer incoming inquiries and requests.
• Organize workflow, office systems, correspondence, issue tracking, priorities, and deadlines.
• Schedule meetings and appointments; gather information and prepare routine correspondence and summaries.
• Attend meetings, maintain systems applications and confidential business office records, and coordinate Division activities.
• Research current issues and the manager’s strategic objectives to support issues management.
• Provide special project support as required.

Education and qualifications

• Post-secondary diploma in business and/or office administration.
• Additional post-secondary courses or further education in human rights, social services, or a related field are an asset.
• Three years of responsible, diversified office and administrative experience, including scheduling, summarizing material, and composing correspondence.
• Experience coordinating office priorities and activities, and coordinating financial processes and documentation.
• Strong verbal and written communication; advanced Microsoft Outlook, Word, and Excel skills; typing speed of 40 net words per minute.
• Able to work independently, assign and coordinate requests, use judgment and discretion with confidential or politically sensitive matters, and maintain effective working relationships.
• Experience supporting policy, procedure, and project drafting; able to prioritize competing work and meet tight deadlines.

Conditions of employment