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About the Role
Lead the service redesign effort for Workstream 1: map current AMAN service journey end-to-end, identify gaps, and define the target-state service model Draft functional require.
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Overview
Lead the service redesign effort for Workstream 1: map current AMAN service journey end-to-end, identify gaps, and define the target-state service model Draft functional requirements in Arabic and English for the new e-services platform, CMS workflows, and mobile application Conduct stakeholder interviews with SCDA, building owners, AMC contractors, and internal SANED teams to capture service requirements Document current-state and target-state process flows using standard tools (Visio, Lucidchart, or equivalent) Translate regulatory requirements from SCDA into structured functional specifications Work closely with the Solution Architect to ensure requirements are technically feasible and well-specified before development begins Maintain a requirements traceability matrix for all platform developments Prepare Arabic-language service design documents for SCDA review and alignment
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