Business Analyst

At Q, we are committed to delivering exceptional retail experiences and innovative solutions to our customers.

We believe that technology and data are only as valuable as the business decisions they enable.

We are looking for an exceptional Business Analyst to act as the bridge between our operational goals, market needs, and technical capabilities.

In this role, you will dive deep into our daily operations and the broader market, uncovering customer pain points and inefficiencies, and translating them into clear requirements that our tech and AI teams can solve.

If you excel at turning complex retail challenges into clear, actionable, and profitable technical solutions, we want you on our team.

路聽聽聽聽聽聽聽聽Market & Customer Insights: Conduct comprehensive market research to identify customer pain points and unmet needs, translating them into innovative, actionable product ideas for our AI and tech teams.

路聽聽聽聽聽聽聽聽Validate & Assess Adoption: Evaluate the potential market impact of new tech initiatives before development, and continuously measure customer acceptance, feedback, and adoption rates post-launch.

路聽聽聽聽聽聽聽聽Analyze & Optimize: Map out current 'As-Is' processes across retail, supply chain, and e-commerce, and design future 'To-Be' workflows optimized by data and AI.

路聽聽聽聽聽聽聽聽Bridge the Gap: Act as the primary liaison between business stakeholders (Marketing, Sales, Operations) and the technical teams, translating business needs into clear technical specifications and user stories.

路聽聽聽聽聽聽聽聽Document & Define: Create comprehensive business requirement documents (BRDs), process flowcharts, and clear acceptance criteria for the engineering teams.

路聽聽聽聽聽聽聽聽3-5 years of proven experience as a Business Analyst, Product Owner, or similar role, ideally working closely with data, AI, or software development teams.

路聽聽聽聽聽聽聽聽Proven experience in market research, customer journey mapping, and assessing product-market fit.

路聽聽聽聽聽聽聽聽Strong ability to gather, document, and clearly communicate business requirements to both technical and non-technical stakeholders.

路聽聽聽聽聽聽聽聽Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart, Miro).

路聽聽聽聽聽聽聽聽Excellent negotiation, communication, and stakeholder management skills.

路聽聽聽聽聽聽聽聽Previous experience in the retail, e-commerce, or supply chain sectors.

Nice to Have

路聽聽聽聽聽聽聽聽Familiarity with Agile methodologies (Scrum/Kanban) and product management tools like Jira or Confluence.

路聽聽聽聽聽聽聽聽Basic understanding of data analytics and visualization tools (e.g., SQL, Tableau, PowerBI) to independently verify data.

路聽聽聽聽聽聽聽聽Familiarity with the lifecycle of AI/ML projects and how to structure user stories for predictive models, recommendation engines, or computer vision solutions.