Business Analyst - IT

About Black Diamond Group

Role overview

Analysis and requirements

• Lead discovery with business users, IT teams, vendors, and system owners.
• Define business problems, scope, assumptions, constraints, dependencies, risks, and success criteria.
• Elicit, validate, prioritize, and document functional and non-functional requirements; identify gaps, conflicting information, rules, exceptions, and edge cases.
• Create user stories, work items, acceptance criteria, process flows, configuration details, data mappings, integration requirements, and reporting requirements.
• Maintain traceability from business objectives through requirements and testing to delivered functionality and secure stakeholder agreement.

Process and delivery support

• Document current- and future-state processes, workflows, approvals, rules, system interactions, integrations, data flows, permissions, and reporting needs.
• Identify process improvement opportunities and gaps between requirements and system capabilities; evaluate solution options with technical teams and vendors.
• Assess technology requests and support definition of scope, objectives, deliverables, risks, feasibility, dependencies, and expected business value.
• Work with developers, administrators, and vendors through implementation; clarify requirements and communicate changes, risks, dependencies, and decisions.
• Support backlog refinement and prioritization where Agile delivery is used.

Testing and stakeholder support

• Develop UAT scenarios, test cases, and expected outcomes; coordinate business testing and track defects through resolution.
• Validate system configuration, workflows, reporting, integrations, and functionality against documented requirements.
• Support defect triage and distinguish defects, configuration issues, misunderstood requirements, and new requirements.
• Maintain stakeholder alignment and controlled project, requirements, and decision documentation; support change management, user documentation, training, and implementation communications.
• Identify and communicate issues and improvement opportunities across analysis, delivery, documentation, and stakeholder engagement.

Qualifications and experience

• Post-secondary education in Business Analysis, IT, Computer Science, Business Administration, or a related discipline, or equivalent professional experience.
• Demonstrated experience in a Business Systems Analyst, Business Analyst, Systems Analyst, or similar technology-supporting role.
• Experience gathering and documenting requirements for enterprise applications, software implementations, or complex technology projects.
• Experience working with business stakeholders, technical teams, vendors, and implementation partners.
• Experience creating functional requirements, user stories, acceptance criteria, process maps, test cases, and related analysis artifacts.

Technical knowledge and preferred experience

• Strong understanding of enterprise applications, business processes, data, integrations, reporting, permissions, and system configuration.
• Jira, Azure DevOps, Project/Planner, or similar tools are preferred.
• ERP, CRM, financial, operational, reporting, asset management, or other enterprise system experience is an asset.
• Familiarity with APIs, databases, identity and access management, enterprise application architecture, and Business Analysis certifications is an asset.

Core competencies

• Strong analytical, structured problem-solving, requirements discovery, validation, and documentation skills.
• Ability to identify gaps, inconsistencies, assumptions, risks, and edge cases.
• Strong written and verbal communication, including translating between business and technical audiences.
• Strong facilitation, stakeholder management, attention to detail, and organization.
• Ability to manage competing priorities, work independently, and own requirements from discovery through implementation and validation.