Business Analyst

Role overview

Location and working pattern

• Aspect House, Blantyre, with hybrid working and 2–3 days in the office.

Salary and employment

• Salary listed as £40–50K; pay cadence is not stated.
• Permanent, full-time position.

Responsibilities

• Analyze customer, operational, quality, and compliance information to understand trends and challenge performance.
• Use performance insight and root cause analysis to uncover issues and identify opportunities for improvement.
• Develop practical recommendations and support implementation of sustainable operational change.
• Work with operational leaders, suppliers, and business improvement teams on solutions that improve efficiency and compliance, reduce repeat demand, and improve customer experience.
• Lead improvement activity and manage change through adoption.
• Help identify risks, improve performance, and shape decisions across customer operations.

What the role requires

• Confidently interpret complex data and translate it into clear, evidence-based actions.
• Strong analytical skills and excellent communication; comfortable working with stakeholders at all levels.
• Experience identifying process improvements, solving operational challenges, and delivering measurable outcomes in a customer-focused environment.
• Experience with Excel, Power BI, and PowerPoint.

Channels and tools

• Customer channels include Facebook, Facebook Messenger, X, LinkedIn, Instagram, YouTube, and Trustpilot.
• Tools named include Excel, Power BI, and PowerPoint.

Benefits

• Benefits include a pension scheme with double matching up to a 10% company contribution, 36 days of annual leave, and a holiday purchase option.
• Other listed benefits include share schemes, life assurance, health and wellbeing support, technology and transport schemes, and employee discounts.

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