Business Analyst

Role overview

Essential duties

• Evaluate end-to-end processes and document discovery sessions; update process documents and obtain stakeholder sign-off.
• Liaise among project leads, teams, and vendors, and ensure business requirements are documented and considered in system architecture.
• Develop epics, stories, acceptance criteria, UAT scripts, and training material; translate business needs into technical solutions.
• Analyze gaps between requirements and current systems or data, and recommend solution options with pros and cons.
• Provide IT liaison, consultation, and subject-matter expertise to assigned business areas.
• Coordinate information gathering and resolution support for audits and examinations, including those by the NCUA.
• Support upgrades and releases; develop test plans, coordinate UAT, test systems, and analyze results.
• Track deliverables and support projects end to end using the applicable SDLC approach and project tools.
• Maintain dashboards and charts, back up the Project Coordinator, and perform other assigned departmental duties.

Education and experience

• A related bachelor's degree, a Business Analyst Certificate, or 3 years working in a credit union or bank or documenting and managing requirements.

Minimum qualifications

• Strong communication, interpersonal, and collaborative skills.
• Working knowledge of Jira and Confluence and tools such as Smartsheet, Salesforce, and Microsoft Project.
• Experience with Microsoft Project, Word, Excel, PowerPoint, Outlook, and Zoom.
• Experience with Visio, Lucidchart, or a similar flowcharting application.

Compensation

• Starting pay range for a new hire is $70,000–$75,000; the offer depends on qualifications and experience.

Benefits

• Full-time employees receive a benefits and rewards package including medical, dental, and prescription coverage, 401(k), profit sharing, paid time off, and educational opportunities.