Brand Operations Manager- Hospitality

Overview

Brand Operations Manager

Dubai

Brand Operations Manager

Key Responsibilities

• Drive the implementation and governance of brand standards across all properties to ensure consistency and operational excellence.
• Partner with hotel operations and corporate teams to embed brand standards into day-to-day operations.
• Conduct brand compliance reviews, operational audits, and property assessments, identifying opportunities for continuous improvement.
• Develop, maintain, and update brand operational guidelines, manuals, and standard operating procedures.
• Support hotel openings, renovations, conversions, and brand enhancement initiatives, ensuring alignment with brand standards.
• Monitor operational performance and guest feedback to identify trends and recommend improvement initiatives.
• Collaborate with Learning & Development teams to support brand training and capability-building programs.
• Lead cross-functional projects that enhance brand consistency and elevate the luxury guest experience.
• Build strong relationships with internal stakeholders to ensure alignment and effective execution of brand initiatives.
• Knowledge, skills & experience:
• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related discipline.
• Minimum of 6–10 years' experience within luxury hospitality, with experience in Brand Operations, Hotel Operations, Quality Assurance, Guest Experience, or Brand Standards.
• Strong understanding of luxury hospitality operations and service excellence.
• Experience working across multiple hotel properties or regional operations is highly desirable.
• Demonstrated experience implementing and maintaining brand standards within a luxury hospitality environment.
• Excellent project management and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Outstanding communication and presentation skills with the ability to influence stakeholders at all levels.
• High attention to detail and commitment to operational excellence.
• Proficiency in Microsoft Office Suite; experience with hospitality quality or audit platforms is advantageous.

Availability

• Preference will be given to candidates available immediately or within a maximum of 30 days after accepting the offer.
• We are looking for a candidate who will be able to work in the

United Arab Emirates

Edari