oracle

Branch Operations Executive

Digitide Solutions

New Delhi, IND

Full-time

Junior · 2+ years experience

Onsite

Discovered 2 weeks ago

Communication

Full Job Posting

A minimum of 2 years of experience in a customer-facing role, preferably in a back-office environment.
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
A proactive and solution-oriented mindset, with a focus on customer satisfaction.
Proficiency in using MS Office and other relevant software for documentation and record-keeping.
Ability to work independently and as part of a team, fostering a collaborative work environment.
Excellent problem-solving skills and a customer-centric approach to handling issues.
A positive and friendly attitude, with the ability to build rapport with customers.
Willingness to learn and adapt to new processes and technologies.
A high school diploma or equivalent; a college degree in a related field is preferred.

Handle customer inquiries and provide timely responses, ensuring a high level of satisfaction.
Assist in resolving customer issues and complaints, offering effective solutions.
Maintain accurate records and documentation of customer interactions and transactions.
Collaborate with the front-line team to ensure a seamless customer journey.
Monitor and analyze customer feedback to identify areas of improvement.
Conduct regular quality checks on customer service processes.
Train and mentor new customer care executives, ensuring a consistent level of service.
Stay updated with product and service information to provide accurate guidance to customers.
Assist in developing and implementing customer service strategies and initiatives.
Ensure compliance with company policies and procedures, maintaining a professional image.

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