Branch Manager - Jeddah

Role purpose

Branch leadership and sales

• Ensure adequate staffing, select branch sales staff, and complete appraisals with input from the segment Area Manager for handover to the Head of Branches and HR.
• Keep the branch running effectively, maintain customer service, handle complaints within TAT, and implement transformation initiatives such as LEAP programs.
• Implement personal banking sales initiatives and develop further business through personal contacts, direct sales, and branch staff.
• Monitor customer-segment KPIs and branch performance; lead daily retail sales meetings and weekly service and full-branch meetings.
• Work with the Head of Branches to meet agreed sales targets and allocate yearly targets among sales staff.

Staff development and controls

• Coach and mentor staff, identify training needs in products, systems, and sales skills, and address those needs.
• Maintain satisfactory records for internal control, credit, CBO examinations, and internal and external audits; review findings and ensure corrective actions are completed and not repeated.
• Monitor punctuality and attendance, and allocate pending tasks fairly to departments and staff.
• Review and approve monthly KRI entries in the RCSA system; conduct monthly surprise cash counts and surprise checks of cash, tellers, vault, ATM/CDM, and other branch affairs.
• Handle queries from other banks and internal customers; support Elite, DS, and Head Office stakeholders.

Qualifications and experience

• Bachelor’s degree in any discipline, with substantial credit and customer service experience in a branch network.
• Understanding of financial and banking products and services, the KSA banking system, and customer service principles.
• Experience managing cross-border work and dealing with other cultures.
• Ten years of relevant banking experience, including at least five years in similar branch-network positions with progressively increasing managerial responsibilities.

Work setting

• The role manages a physical bank branch and includes branch-floor oversight and cash, teller, vault, and ATM/CDM checks.