Billing Specialist II

Role overview

Billing and client service

• Coordinate with internal and external stakeholders to ensure accurate, timely invoice submission.
• Distribute invoices through mail, email, and client portal platforms.
• Respond to inquiries and escalate issues to the Team Lead.
• Participate in governance meetings with Operations teams and clients.
• Manage complex billing transactions and perform invoice quality reviews.

Issue resolution and process support

• Address critical issues within turnaround times and recommend resolutions to the Team Lead.
• Investigate common, recurring, and unusual issues and propose alternatives.
• Perform process transition activities, including training and desktop-procedure creation.
• Contribute to process-improvement initiatives and participate in audit activities.
• Support reporting with analysis and recommendations and contribute expertise to assigned projects.

Documentation and team support

• Maintain and update standard operating procedures and desktop procedures.
• Assist with process training, knowledge transfers, and peer reviews.
• Support junior team members with process-related concerns.
• Perform billing work in line with service-level agreements, policies, and procedures.

Qualifications

• Bachelor’s degree in finance, accounting, or a business-related course.
• 4–5 years of relevant Billing, Accounts Receivable, or Order-to-Cash experience.
• Excellent written and spoken English communication skills.
• Intermediate to advanced proficiency in Microsoft Office applications and Adobe applications.
• Advanced knowledge of accounting standards, procedures, and internal controls.

Preferred experience

• Experience with Oracle, SAP, or another ERP system is preferred.
• Previous process migration or transition experience is preferred.
• Shared Services or BPO experience is preferred.

Onboarding

• New employees are required to attend an in-person Day 1 onboarding at an AECOM office location.

About AECOM