Bilingual Senior Technical Product Manager (ENG/FR)

Role overview

What you’ll do

• Lead discovery with frontline and support teams; observe work before proposing solutions.
• Set outcome-based product strategy and roadmap aligned with customer value, operational priorities, regulation, privacy, security, and enterprise architecture.
• Translate workflows into user journeys, process maps, stories, acceptance criteria, data and non-functional requirements, and success indicators.
• Own evidence-based backlog prioritization and partner with technical, business, clinical, operational, and vendor stakeholders.
• Understand Kroll workflows and integrations; coordinate release readiness, communications, training, rollout, handoff, monitoring, and learning in French and English as needed.
• Triage production issues, document reproducible evidence and impact, and measure adoption and outcomes to improve the product.
• Mentor product peers and improve shared product practices.
• Manage project planning, financials, communications, stakeholders, risks, issues, and scope.

What you bring

• Senior product management experience with complex enterprise, retail, healthcare, or operational software.
• Professional spoken and written French for Quebec store interaction, facilitation, issue triage, and change communication.
• Technical fluency in APIs, integrations, data flows, identity and access, environments, logging, monitoring, defect reproduction, and release management.
• Ability to work with frontline users, resolve ambiguity, and manage stakeholder trade-offs.
• Awareness of privacy, security, auditability, least-privilege access, and sensitive information handling.
• Degree or equivalent practical experience in product management, technology, business, healthcare, engineering, or a related field.

Additional experience

• Experience with Kroll or another pharmacy management system, pharmacy operations, adjudication or claims workflows, or store technology is relevant.
• Experience supporting bilingual products, Quebec users, vendors, or regulated operational environments is relevant.

Benefits

• Benefits include a work perks program, tuition reimbursement and online learning, pension and benefits, and paid vacation.

Compensation

• Hiring range is CAD 100,000–132,000 per year.