Bilingual Call Centre Agent

About the Role

Sunday–Thursday

Key Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink’s products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

Required Qualifications

• We're looking for candidates who have:
• A passion for delivering exceptional customer service
• Fluency in English and French (spoken and written)
• Minimum 2 years of experience in:
• Call Centre environments
• Customer Service roles
• Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between:
• Technical support inquiries
• Billing-related concerns
• Phone and email communications
• Excellent verbal and written communication skills
• Strong computer and technology skills
• A positive, collaborative, team-first mindset
• A continuous improvement approach with a willingness to suggest process enhancements Nice to Have Qualifications:
• Experience working within the transportation/security industry
• A continuous improvement approach with a willingness to suggest process enhancements

Preferred Qualifications

• Experience working within the transportation/security industry
• Qualifications