Technical Support

Join Our Team as a Technical Services Administrator Location: Head Office, Crickhowell Hours: Monday – Friday, 8:30am – 5:00pm Department: Technical Services About Us We’re the people behind the scenes keeping the UK’s communications networks running at peak performance. Our mission is simple: keep everyone connected — reliably, efficiently, and with minimal downtime. You’ll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience. The Role As our Technical Services Administrator, you’ll be the vital link between technical operations, suppliers, and our wider business. You’ll monitor and maintain our telecommunications networks, troubleshoot issues before they escalate, and keep everything from stock systems to billing records running smoothly. What You’ll Be Doing

• Investigating and resolving network issues (proactive & reactive troubleshooting)
• Liaising with 3rd party providers and contractors to keep services running
• Tracking equipment and managing stock using our in-house systems
• Reviewing and resolving ‘bad actors’ to improve network reliability
• Coordinating orders and deliveries for communication solutions
• Managing communications billing and ensuring data accuracy
• Supporting ad-hoc projects and team initiatives
• Providing outstanding customer support to both internal and external stakeholders What We’re Looking For
• Education: Minimum 5 GCSEs (A-C)
• Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge
• Experience: Previous admin experience preferred, customer service background a plus
• Attributes: Attention to detail, proactive problem solver, great communicator What's in it for you? At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:
• Be part of a close-knit, supportive team that values your contribution
• Work in a role that blends technical problem-solving with customer service
• Opportunities to develop your skills in telecoms, networking, and technical admin
• Make a tangible impact on keeping thousands of people connected
• Full job training with career progression and development opportunities;
• 21 days annual leave increasing to 22 days after a years’ service respectively;
• Salary Sacrifice Pension Program with higher take-home pay and contributions;
• Employee wellness program offering free confidential counselling service
• Life insurance scheme (4x annual salary) How to Apply: Ready to embark on this incredible journey with us? Click " Apply now " and get started on your path to becoming a Technical Support at NoteMachine!