Barista - Supervisor
Skills
About This Role
Overview
Supervise daily barista operations to ensure high-quality coffee, espresso-based beverages, teas and specialty drinks are prepared and served in accordance with hotel standards.
Lead and support the barista team to deliver courteous, professional and efficient service, ensuring excellent guest satisfaction.
Oversee guest interactions, ensuring orders are handled accurately and positive guest relations are maintained at all times.
Ensure beverage presentation standards are consistently met, including latte art and signature drink preparation where required.
Drive sales through effective upselling of outlet offerings, daily specials and signature beverages.
Monitor cleanliness and hygiene standards of the coffee station, equipment and service areas at all times.
Supervise the proper operation, maintenance and troubleshooting of espresso machines, grinders and related equipment.
Ensure all team members follow hotel safety, sanitation and food allergy awareness procedures.
Monitor stock levels, coordinate replenishment and assist in daily preparation to ensure smooth operations.
Train, motivate and guide barista team members while maintaining a positive Yes I Can service attitude and strong teamwork culture.
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