Barista - Supervisor

Overview

Job Description

• Supervise daily barista operations to ensure high-quality coffee, espresso-based beverages, teas and specialty drinks are prepared and served in accordance with hotel standards.
• Lead and support the barista team to deliver courteous, professional and efficient service, ensuring excellent guest satisfaction.
• Oversee guest interactions, ensuring orders are handled accurately and positive guest relations are maintained at all times.
• Ensure beverage presentation standards are consistently met, including latte art and signature drink preparation where required.
• Drive sales through effective upselling of outlet offerings, daily specials and signature beverages.
• Monitor cleanliness and hygiene standards of the coffee station, equipment and service areas at all times.
• Supervise the proper operation, maintenance and troubleshooting of espresso machines, grinders and related equipment.
• Ensure all team members follow hotel safety, sanitation and food allergy awareness procedures.
• Monitor stock levels, coordinate replenishment and assist in daily preparation to ensure smooth operations.
• Train, motivate and guide barista team members while maintaining a positive “Yes I Can” service attitude and strong teamwork culture.

Qualifications

• Minimum 2–3 years of experience as a Barista, including at least 1 year in a supervisory role within a 4-star or 5-star hotel or upscale café.
• Strong knowledge of coffee beans, espresso extraction and various brewing techniques.
• Skilled in preparing espresso-based beverages, specialty coffees and premium teas to high presentation standards.
• Ability to perform latte art and ensure consistency in taste, texture and appearance across the team.
• Excellent guest service and leadership skills with a warm, engaging and professional personality.
• Strong communication skills in English; additional languages will be an advantage.
• Well-groomed appearance in line with luxury hospitality standards.
• Good understanding of food safety, hygiene and sanitation standards (HACCP knowledge preferred).
• Ability to supervise and motivate a team in a fast-paced, high-volume environment.
• Strong upselling skills and ability to train team members in promoting signature beverages and outlet offerings.
• Team player with a positive attitude, leadership qualities and willingness to learn and grow.
• Basic knowledge of POS systems, cash handling and daily outlet reporting procedures.
• Ability to handle guest concerns professionally and support smooth daily operations.
• Age between 22–35 years preferred.
• Female candidates are preferred.

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