Barista - Supervisor

Company Description

• Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.
• The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
• People are at the core of our business success and future.
• Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time.
• Together, we make Every Moment Matter.
• **Job Description*** Supervise daily barista operations to ensure high-quality coffee, espresso-based beverages, teas and specialty drinks are prepared and served in accordance with hotel standards.
• Lead and support the barista team to deliver courteous, professional and efficient service, ensuring excellent guest satisfaction.
• Oversee guest interactions, ensuring orders are handled accurately and positive guest relations are maintained at all times.
• Ensure beverage presentation standards are consistently met, including latte art and signature drink preparation where required.
• Drive sales through effective upselling of outlet offerings, daily specials and signature beverages.
• Monitor cleanliness and hygiene standards of the coffee station, equipment and service areas at all times.
• Supervise the proper operation, maintenance and troubleshooting of espresso machines, grinders and related equipment.
• Ensure all team members follow hotel safety, sanitation and food allergy awareness procedures.
• Monitor stock levels, coordinate replenishment and assist in daily preparation to ensure smooth operations.
• Train, motivate and guide barista team members while maintaining a positive “Yes I Can” service attitude and strong teamwork culture.
• **Qualifications*** Minimum 2–3 years of experience as a Barista, including at least 1 year in a supervisory role within a 4-star or 5-star hotel or upscale café.
• Strong knowledge of coffee beans, espresso extraction and various brewing techniques.
• Skilled in preparing espresso-based beverages, specialty coffees and premium teas to high presentation standards.
• Ability to perform latte art and ensure consistency in taste, texture and appearance across the team.
• Excellent guest service and leadership skills with a warm, engaging and professional personality.
• Strong communication skills in English; additional languages will be an advantage.
• Well-groomed appearance in line with luxury hospitality standards.
• Good understanding of food safety, hygiene and sanitation standards (HACCP knowledge preferred).
• Ability to supervise and motivate a team in a fast-paced, high-volume environment.
• Strong upselling skills and ability to train team members in promoting signature beverages and outlet offerings.
• Team player with a positive attitude, leadership qualities and willingness to learn and grow.
• Basic knowledge of POS systems, cash handling and daily outlet reporting procedures.
• Ability to handle guest concerns professionally and support smooth daily operations.
• Age between 22–35 years preferred.
• Female candidates are preferred.
• **Additional Information** **Why Join Radisson Hotel Group?**
• **Live the Magic of Hospitality -** Be part of a team that creates **exceptional experiences and memorable moments** every day.
• Let your **Yes I Can!** spirit shine as you bring hospitality to life.
• **Build a Great Career -** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.
• **Experience the Team Spirit -** Join a workplace that’s **inclusive, fun, and meaningful**.
• We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.
• **Lead with Your Ambition -** Your ideas, passion and drive matter!
• We empower you to **make a difference**—in hospitality, your community and beyond.
• **Enjoy Global & Local Perks -** No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
• Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• **Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.
• Apply now and let’s make every moment matter.
• We welcome applicants from all **backgrounds, abilities, and experiences**.
• If you need any adjustments during the application process, please let us know.