Barista

Role overview

Coffee service and guest experience

• Prepare espresso shots, coffee drinks, cappuccinos, lattes, and other recipes to a high standard.
• Serve guests at the counter and may serve food, tea, and other beverages.
• Handle guest complaints calmly, seek and respond to guest feedback, and prioritize guest needs.
• Maintain a neat appearance and clean brewing equipment and work areas.

Beverage operations and quality

• Support daily beverage operations, outlet planning, forecasting, and problem-solving.
• Develop specialty coffee menus, pair coffee with food, and submit recipe selections for review.
• Evaluate products and recipe consistency, support product rollouts, and uphold service and quality standards.
• Stock bars, manage coffee inventory and par levels, and reconcile monthly inventory with purchases.
• Coordinate supply orders and equipment maintenance and report equipment or facility deficiencies.

Training and team support

• Train staff across outlets in coffee preparation, latte art, and sales; support trainee development and certification.
• Identify skill gaps, coach team members, conduct training classes, and support cross-training.
• Contribute to staff meetings, scheduling, performance feedback, and a positive team atmosphere.

Knowledge and capabilities

• Knowledge of espresso machines, coffee recipes, coffee varieties and origins, flavor profiles, grinding, and roasting.
• Able to manage high-value coffee equipment and multiple-outlet coffee inventory independently.
• Strong customer-service, teamwork, multitasking, prioritization, and calm complaint-handling abilities.
• Flexible availability is needed to serve VIP guests and meet operational requirements.

Additional operational scope