About This Role
Prepare and serve high-quality coffee, espresso-based beverages, teas and specialty drinks in accordance with hotel standards.
Provide courteous, professional and efficient service to ensure excellent guest satisfaction.
Greet guests warmly, take orders accurately and maintain positive guest relations at all times.
Maintain beverage presentation standards, including latte art where required.
Promote outlet offerings, daily specials and signature beverages through effective upselling.
Maintain cleanliness and hygiene of the coffee station, equipment and service areas.
Ensure proper operation and maintenance of espresso machines, grinders and related equipment.
Follow hotel safety, sanitation and food allergy awareness procedures.
Monitor stock levels and assist with replenishment and preparation for daily operations.
Work collaboratively with team members while maintaining a positive Yes I Can service attitude.
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