Back Office Manager- Operations
Manage back office operations, financial administration, client relations, and office management while ensuring compliance and supporting human resources activities.
Skills
About This Role
1. Back Office Management
- Operational Support
- : Oversee internal processes, manage databases, and ensure proper filing and record-keeping.
- Inventory Management
- : Monitor office supplies and ensure timely reordering.
- Financial Administration
- : Handle billing, invoicing and budgeting.
- Basic accounting functions in collaboration with finance with regards to payables and receivables.
- Compliance
- : Ensure adherence to company policies and relevant regulations.
• Client Relations & Follow-ups
: Engage with clients to follow-up on outstanding invoices, ensuring timely payments.
Address client concerns via email and telephone, including inquiries about products, services, and solutions.
• Cheque Collection Scheduling
: Coordinate with clients to schedule cheque collections and ensure timely processing.
2. Office Management
- Office Environment
- : Ensure a clean, organized, and productive workspace for all employees.
- Facility Management
- : Coordinate with the building management for maintenance and services (cleaning, repairs, etc.).
• Health & Safety
- : Ensure compliance with safety protocols and implement risk assessments as needed.
- Calendar Management
- : Oversee scheduling of meetings, events, and appointments for management and staff.
- Contract management
- : Ensuring all company contracts are up-to-date and compliant with regulations, including the Trade License, MOA (Memorandum of Association), and other legal documentation.
- Document Tracking
- : Maintain records of contract renewals, deadlines, and necessary amendments.
• Asset Tracking & Allocation
: Maintain detailed records of company assets, including company cars and employee-assigned equipment (laptops, phones, etc.), and ensure that employees receive the necessary documentation and equipment.
• Maintenance & Audits
: Oversee the regular maintenance and updates of company vehicles and equipment.
3. Human Resources Assistance
:
·
Employee Onboarding and Offboarding
- : Collaborate with HR and PRO for onboarding processes, ensuring employees have necessary documents and equipment.
- Payroll Support
- : Verify attendance and assist with payroll processing.
- Employee Welfare
- : Coordinate with HR to implement employee engagement activities and wellness programs.
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