Automotive Service Advisor

Role Overview

Customer and Service Responsibilities

• Greet customers, listen to requests, provide phone and face-to-face support, and relay messages.
• Explain planned jobs, additional repairs, technical justifications, and cost estimates, then obtain customer approval.
• Maintain customer contact, provide progress updates, and support delivery at the promised time.
• Advise customers on vital jobs and promote value-added services, service contracts, and accessories.
• Resolve complaints and conduct post-service follow-up to support customer satisfaction.

Workshop and Commercial Coordination

• Coordinate with workshop controllers, technicians, and the team to ensure timely vehicle completion.
• Raise warranty approvals and special orders for unavailable parts, then follow up with customers.
• Follow up on credit-customer payments, monitor raised orders, and ensure timely billing.

Health and Safety

• Follow safe work practices and take reasonable care of personal and workplace health and safety.
• Report accidents, incidents, and known or observed hazards to the Customer Relationship Manager.

Required Qualifications

• Bachelor's degree in Automotive Engineering or an equivalent qualification.
• Previous experience in automotive service, sales, or customer service.
• Basic automotive knowledge covering diagnostics, maintenance, and repair processes.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Computer proficiency with service management systems and invoicing software.

Preferred Qualifications

• ASE certification or willingness to obtain it.
• Experience as a service advisor or automotive technician.
• Sales experience in upselling maintenance or service.

Compensation

• Pay starts from AED 6,000 per month.

Workplace

• Work is performed in person.