Associate/ Sr. Associate - Quality

Job Overview:

Key Responsibilities

• Application Audit – Review 100% of applications “Pending from Partner” (≥30 days) and a sample pool ~40% from “Case Closed” and “Enquiries” to ensure adherence to processes and policies.
• Status & Follow-up Checks – Verify that statuses are updated correctly, follow-ups are conducted on time, and remarks (discussion summary, pending documents, partner commitments) are recorded accurately in CourseFinder.ai.
• Compliance Tracking – Monitor daily follow-up reports, audit scheduled actions, and flag overdue follow-ups to processors.
• Escalation Oversight – Escalate cases with no partner response after two follow-ups to BU Head with proper documentation and track until closure.
• Closure Monitoring – Ensure timely closure of applications (≥60 days) unless justified, update statuses to “Ready for Submission,” and notify BU Head for exceptions.
• Reporting & Documentation – Prepare daily compliance reports, weekly quality audit reports, and maintain clear documentation for audit readiness.
• Process & Quality Support – Identify recurring issues, share insights with TLs for process improvements, and support training by highlighting common errors and best practices.
• Professional Conduct – Ensure polite, professional communication, maintain consistency in remarks and follow-up records, and safeguard data accuracy.
• General Duties – Submit daily work reports, respond promptly to emails/calls, and handle additional tasks assigned by management.

Job Requirements

• 1–2 years of prior experience in Application Processing, Quality, or Audit roles preferred.
• Graduate in any stream except Arts.
• Strong attention to detail and analytical skills.
• Effective communication and escalation handling.
• Process-oriented mindset with quality governance focus.
• Proficiency in MS Excel and CRM tools
• Ability to manage multiple priorities with accuracy and timeliness.
• Familiarity with partner coordination processes will be an advantage.