Associate Product Manager - Care

About the role

Responsibilities

• Create requirements and user stories that capture user pain points; collaborate with engineering, design, marketing, and other teams to deliver products.
• Gather squad feedback and support product policies, procedures, and regulatory compliance.
• Define and prioritize self-service initiatives across the Partner Portal, partner/business app, and merchant help centers.
• Coordinate stakeholders, manage the backlog, document requirements and acceptance criteria, and follow work from discovery through launch.
• Analyze partner contacts, journey data, and operational insights to identify friction and design in-app self-service workflows.
• Help build tools and surveys to gather partner insights and improve processes and the Care experience.
• Provide partners clear statuses, timelines, next steps, and actions for disputes, compliance, onboarding, settlements, payouts, and account management.
• Support journey automation, testing, launch, exception handling, and Partner Care handoffs; track resolution, deflection, effort, and satisfaction.

Your expertise

• Bachelor's degree in Engineering, Computer Science, Business, Marketing, or a related field.
• Relevant internship or co-op training experience and no more than 2 years of experience.
• Fluency in reading, writing, and conversing in both Arabic and English.
• Demonstrated project management skills and ownership of deliverables.

Skills and attributes

• Strong analytical and problem-solving abilities, with a data-driven decision-making focus.
• Excellent organization, prioritization, and multitasking; ability to work independently.
• Effective influencing and persuasion using logical, data-driven business cases.
• Self-starter who is resilient and adaptable, acts decisively, and works collaboratively in fast-paced, ambiguous environments.

About Tamara