Associate Product Manager - Care

About Tamara

About your role

Key responsibilities

• Create high-quality requirements and user stories that capture user pain points.
• Collaborate with engineering, design, marketing, Partner Care, and other stakeholders to deliver product initiatives.
• Gather team feedback and incorporate it into product development.
• Support product policies, procedures, and regulatory compliance.
• Help define and prioritize Partner Self-Serve initiatives across the Partner Portal, partner/business mobile app, and merchant help centers.
• Manage backlog coordination, document requirements and acceptance criteria, and follow initiatives from discovery through launch.
• Analyze partner contacts, journey data, and operational insights to identify friction and create simpler in-app self-service workflows.
• Build tools and surveys to collect partner feedback and use findings to improve processes and measure support experience.
• Provide partners with clear information about statuses, timelines, next steps, and actions for disputes, compliance, onboarding, settlements, payouts, and account management.
• Support journey automation, testing, launch, exception handling, and handoffs to Partner Care; track resolution, deflection, effort, and satisfaction.

Your expertise

• Bachelor’s degree in Engineering, Computer Science, Business, Marketing, or a related field.
• Relevant internship or co-op training experience, with a maximum of 2 years of experience.
• Fluency in reading, writing, and conversing in Arabic and English.
• Project-management skills and ownership of deliverables.
• Analytical and problem-solving abilities, including data-driven decision-making.
• Strong organization, prioritization, multitasking, and independent-work skills.
• Ability to influence and persuade using logical, data-driven business cases.
• Self-starting, resilient, adaptable, and action-oriented approach in fast-paced and ambiguous settings.