Associate Operations Analyst

Skills and Competencies

• Experience reviewing commercial contracts and maintaining accurate customer, transaction, and entitlement data in customer relationship management systems
• Strong attention to detail and a process-driven approach to data quality, compliance, and operational accuracy
• Ability to analyze contractual and operational data, identify anomalies and risks, and escalate issues using sound judgment
• Excellent written and verbal communication skills, with the ability to build effective relationships across Sales, Legal, Finance, and Administration
• Ability to organize competing priorities and deliver accurate work in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint; experience with Salesforce and Salesforce Configure, Price, Quote is strongly preferred
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use

Education

Responsibilities

• Ensure accurate, compliant contract and customer data across the order-to-cash process while delivering responsive support to business partners
• Review executed contracts and validate customer relationship management data against corporate policies, standards, and control requirements
• Process sales orders for validated contracts, including approved changes and corrections
• Analyze contracts approaching renewal to identify contractual or data-related issues, risks, and opportunities for Sales
• Maintain accurate client, transaction, subscription, and entitlement data in Salesforce and related business tools
• Monitor data proactively, investigate anomalies, and drive data accuracy, integrity, and consistency. Complete booked-verification activities for closed contracts and opportunities in Salesforce
• Partner with Sales, Legal, Finance, and Administration to resolve issues and provide responsive customer service . Contribute to initiatives that improve data quality, efficiency, transparency, and operational accuracy
• About the Team Our Sales Operations team supports the global Sales organization and the broader Moody’s Analytics business across the lead-to-cash process, with a focus on request-for-proposal responses, contract drafting and negotiation, and sales booking. The team partners with stakeholders across the company to execute business strategy, meet client expectations, and support compliance with legal, financial, and internal requirements. By joining the team, you will contribute to a collaborative global function, gain exposure to a broad range of products and stakeholders, and help improve operational quality through data, technology, and responsible use of artificial intelligence
• Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Requirements

• Experience reviewing commercial contracts and maintaining accurate customer, transaction, and entitlement data in customer relationship management systems
• Strong attention to detail and a process-driven approach to data quality, compliance, and operational accuracy
• Ability to analyze contractual and operational data, identify anomalies and risks, and escalate issues using sound judgment
• Excellent written and verbal communication skills, with the ability to build effective relationships across Sales, Legal, Finance, and Administration
• Ability to organize competing priorities and deliver accurate work in a fast-paced, deadline-driven environment
• Proficiency in Microsoft Word, Outlook, Excel, and PowerPoint; experience with Salesforce and Salesforce Configure, Price, Quote is strongly preferred
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use