Associate Director - Private Banking Front Office - Private Banking Front Office
Role Overview
• To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.
• The job holder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.
• Job Holder must be able to source new business of Super HNW individuals through referrals, marketing activities, and personal contacts.
• Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.
Full Job Posting
Job Title
Ass. Director- Private Banking
Department
RBG Private Banking
Direct Supervisor
Senior Director/ Unit Head- Private Banking
Job Purpose
To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.
The job holder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.
Job Holder must be able to source new business of Super HNW individuals through referrals, marketing activities, and personal contacts.
Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.
3
Dimensions
Operating Budget
Number of Staff
Capital Exp. Budget
Others
Key Result Areas
Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customers
Ability to communicate with HNW clients to structure advise based on client needs
Ability to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.
Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.
Safeguard the bank from potential loss / AML fraud/ and ensure ethical behavior
Safeguard banks reputation by ensuring ethical professional behavior at all times before/during after sales
Enhance market profile and awareness.
Achieve revenue goals, sales & portfolio growth targets across a range of products & services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)
Acquire ‘new to bank’ NHW clients
Maintain a superior customer service experience for clients including pre-empting issues and proactive servicing.
Minimize customer attrition
Maintain proactive client contact
Operating Environment, Framework and Boundaries, Working Relationships
Interact with product managers/investment advisory/ line managers/ cross sales mgr / CSO’s to constantly provide feedback on competition and customer response to products/services
Co ordinate activities with other department in order to maximize conversions from the lead referral process.
Ensure client expectations are constantly met.
Problem Solving
Ability to understand customer’s financial needs on a one to one basis
Intricate understanding of products pertaining to HNW customers – both internal & external (competitors)
Advanced market knowledge of various investment vehicles / markets / economics.
Accurate projection of sales numbers.
Proactive action on customer feedback /needs
Timely escalation of service issues.
Decision Making Authority & Responsibility
- Pricing discretion for effective relationship management
- Strong responsibility for ethical selling to customers with complete disclosure about the products & services.
Knowledge, Skills and Experience
- University Graduate
- Strong numbers, selling & investments/ Financial Market Knowledge
- Strong Interpersonal skills and cultural sensitivity
- Relationship Management & Networking skills. Extrovert / Amiable personality
- At least, 2 years experience of a similar job with another bank / financial services co in UAE, they should be certified from the Securities & Investment Institute (SII) for selling investment.
- 9
Behavioral Competencies
COMPETENCY
LEVEL (1-4)
(1- Basic 4-SR MANAGERIAL)
Customer Focus
(L-3) (M-3)
Leadership
(L-2) (M-3)
Commercial Awareness
Interpersonal Relationships
Commitment to Results
Job Holder
Date
Line Manager
Date
Approved By
Requirements
- University Graduate
- Strong numbers, selling & investments/ Financial Market Knowledge
- Strong Interpersonal skills and cultural sensitivity
- Relationship Management & Networking skills. Extrovert / Amiable personality
- At least, 2 years experience of a similar job with another bank / financial services co in UAE, they should be certified from the Securities & Investment Institute (SII) for selling investment.
- 9
About Mashreq
A leading financial institution providing comprehensive banking and investment services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mashreq
SEVP - Traded & Treasury Credit Risk
, UAE
Mashreq is seeking an executive to lead traded and treasury counterparty credit risk across products and jurisdictions. The role requires 15–20 years of relevant banking experience, deep Treasury and Global Markets produ
Product Manager, Cards
, UAE
Mashreq seeks a Product Manager to design and grow credit card products, from proposition and pricing to launch and ongoing maintenance. The role owns acquisition strategy, partnerships, and end-to-end customer experienc
VP Corporate Communication
, UAE
Mashreq seeks a Vice President, Head of Corporate Communications to lead a global corporate communications strategy for a financial institution. The role drives external and internal communications, PR, executive thought
Senior Officer, Digital Sales & Solutions (UAE National Only)
Abu Dhabi, UAE
Mashreq seeks a fresh graduate to support GTB Channels in corporate digital banking initiatives, developing digital marketing and communication materials and conducting market and competitor research. The role offers exp
Business Development Officer - SME - Sales
Abu Dhabi, UAE
Mashreq seeks a Business Development Officer to source new business banking current accounts and grow fee income across FX, trade, bancassurance, and deposits. The role involves prospecting through phone calls and face-t
Assistant Manager , RCA & Customer Insights
Abu Dhabi, UAE
Mashreq is seeking an Assistant Manager to analyze customer complaints, identify root causes, and lead improvements to complaint handling and customer experience. The role requires at least five years in complaints manag
SEVP - Traded & Treasury Credit Risk
, UAE
Director, Non-Linear and Structured Credit Trading
, UAE
Director, Non-Linear and Structured Credit Trading
, UAE
Product Manager, Cards
, UAE
VP Corporate Communication
, UAE
Senior Officer, Digital Sales & Solutions (UAE National Only)
Abu Dhabi, UAE
Business Development Officer - SME - Sales
Abu Dhabi, UAE
Assistant Manager , RCA & Customer Insights
Abu Dhabi, UAE