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betterteam

Associate Branch Manager

Master's Transportation
Wood River, USA
Full-time
Entry · 1+ years experience
Onsite
USD 50000-60000 yearly / year
Discovered 1 months ago

Full Job Posting

  • Assist in managing the day-to-day operations of the branch.
  • Ensure the branch operates efficiently and complies with company policies and procedures.
  • Monitor and manage inventory, supplies, and equipment.
  • Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
  • Handle complex customer inquiries and complaints with professionalism and efficiency.
  • Foster a customer-focused environment and train staff on best practices in customer service.
  • Lead the recruiting, training, and supervising of branch staff.
  • Provide coaching and development opportunities to enhance team performance.
  • Schedule staff to ensure adequate coverage and manage time-off requests.
  • Conduct performance evaluations and provide constructive feedback.
  • Support the District Manager in developing and implementing sales strategies to achieve branch targets.
  • Promote branch services and products to meet customer needs.
  • Analyze sales data and customer feedback to identify opportunities for improvement.
  • Assist in organizing and participating in community events and marketing activities.
  • Job Knowledge.
  • Quality.
  • Employee Development.
  • Dependability.
  • Time Management.
  • Customer Service.
  • May direct the work of clerical or operational employees in lower job classifications.
  • May assist in training newly hired coordinators and other rental branch staff.
  • This job operates in a professional office setting.
  • This role routinely uses standard equipment.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Bachelor’s degree in Business Administration or equivalent experience.
  • 1-3 years of experience in an administrative role.

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