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Service Writer Representative

Master's Transportation
Kansas City, USA
Full-time
Entry · 1+ years experience
Onsite
USD 24-28 hourly / hour
Discovered 4 weeks ago

Full Job Posting

  • Generous paid time off and 12 paid holidays.
  • Competitive medical, dental, and vision insurance options.
  • Company-paid life insurance and short- and long-term disability benefits.
  • 401(k) retirement plan with company match. Immediate vesting.
  • Flexible Spending Account and Health Savings Account options.
  • Employee discounts on travel, entertainment, and more.
  • Ongoing investment in employee growth and development.
  • Referral bonuses
  • Engages with customers to accurately assess and document their concerns regarding their buses and service needs
  • Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions
  • Provides accurate estimates for services, repairs, and parts
  • Provides recommendations for additional services based on vehicle inspection results
  • Creates and manages work orders for service requests
  • Ensures all necessary paperwork is completed for warranty and service contracts
  • Coordinates with technicians to prioritize and schedule service work efficiently
  • Schedules appointments and manages the service calendar to optimize workflow
  • Writes detailed Repair Orders (ROs) that capture customer concerns and convey them to the technician(s)
  • Keeps customers informed about the progress of their service, including any delays or updates during the service cycle
  • Processes payments and maintains accurate records of customer interactions, service orders, and payments.
  • Ensures customer satisfaction and handles customer complaints or concerns with professionalism and empathy
  • Follows up with customers after service to ensure satisfaction and encourage repeat business
  • Customer Service skills
  • Technical Skills
  • Communication Skills
  • Organizational skills
  • Detail-oriented
  • Teamwork
  • The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms
  • The employee regularly is required to walk
  • The employee is occasionally required to stoop, kneel, or crouch
  • The employee is regularly required to stand for extended periods of time
  • The employee must occasionally lift and/or move up to fifty (50) pounds
  • Specific vision abilities required by this job include close vision, peripheral vision, and depth perception
  • Ability to bend, stoop, and squat
  • High School diploma or GED.
  • 1-5 years of Service Writer experience.
  • Able to read and follow written and verbal instructions
  • Experience in the bus industry is a significant advantage
  • Background in automotive technology and repair
  • Bachelor’s degree in business, sales, or a related field is a plus
  • Bilingual: English/Spanish

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