Assistant Restaurant Manager
Skills
About This Role
Overview
- Description of Duties:
- Ensures that minimum brand standards have been implemented.
- Ensures that all the Food and Beverage Essentials are implemented.
- Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
- Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
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