Assistant operations supervisor

About This Role

Job Overview:
We are seeking a highly organized and proactive Assistant Operations Supervisor to oversee daily service operations and ensure smooth coordination between field staff, office administration, and clients. This role requires strong communication, problem-solving, and leadership skills to maintain service quality, address client needs, and support team performance. The ideal candidate is dependable, professional, and comfortable handling both operational coordination and customer communication.

Key Responsibilities:

• Supervise and coordinate daily activities of field staff to ensure schedules and service standards are met.
• Communicate regularly with staff to provide instructions, updates, and support.
• Liaise with office administration to coordinate scheduling, reporting, and operational requirements.
• Act as a primary point of contact for clients, addressing questions, concerns, and service requests professionally.
• Answer incoming calls and respond to client inquiries in a timely manner.
• Monitor service quality and follow up with staff and clients to ensure satisfaction.
• Resolve operational issues and escalate concerns when necessary.
• Maintain clear records of communications, schedules, and service updates.
• Support the management team with operational planning and process improvements.

Requirements:

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and coordinate between different teams.
• Professional phone manner and customer service skills.
• Problem-solving mindset and ability to handle client concerns effectively.
• Basic computer skills for scheduling, reporting, and communication.
• Previous supervisory or coordination experience preferred.

Skills:

• Leadership and team coordination
• Customer service and client communication
• Organization and time management
• Conflict resolution
• Multitasking and adaptability

Work Environment:
This role involves regular communication with staff in the field, office administration, and clients. The Operations Supervisor plays a key role in ensuring smooth daily operations and maintaining high service standards.

Job Types: Full-time, Contract, Permanent

Work Location: In person