Assistant Manager - Sales Operation

About This Role

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

The Assistant Manager - Operations (Sales Ops) will be responsible for end-to-end execution of post-sale transaction operations for Bayut KSA. The role ensures payment verification, documentation compliance, SPA control, revenue readiness, and stakeholder coordination, enabling predictable revenue recovery and smooth transaction closure, internal and external customer support. This position plays a critical execution role within the centralized Sales Ops function and works closely with Sales, Commercial, Finance, Developers, and Customer Support teams. The Assistant Manager will manage and guide associate-level team members, ensuring task execution, performance tracking, and continuous development within the operations team.

In this role, you will:

• Oversee receipt and verification of customer payments

• Ensure payment proofs are complete, legitimate, and submitted within defined timelines

• Coordinate with Finance for confirmation and reconciliation

• Track payment-related SLAs and escalate delays or discrepancies

• Review and verify booking forms for accuracy and completeness

• Ensure alignment between:

• Booking forms
• CRM records
• Payment details

• Coordinate issuance, receipt, and verification of Sale & Purchase Agreements (SPAs)

• Ensure SPA details match system records and booking data

• Maintain proper documentation logs and audit trails

• Track SPA issuance status for all applicable transactions

• Ensure SPAs are:

• Issued by developers
• Signed by relevant parties
• Verified before transaction closure

• Support revenue recognition readiness by ensuring transactions meet all documentation and verification criteria
• Coordinate with Finance on invoice eligibility and supporting documentation
• Prepare and maintain transaction visibility reports, including:

• DP vs SPA aging
• Verified Closed Won status
• Developer-wise recovery readiness

• Liaise with:

• Sales teams for transaction follow-ups
• Documentation teams for SPA execution
• Finance for invoicing and reporting
• Developers for SPA sharing and acknowledgements

• Ensure developer documentation expectations are met within agreed timelines

• Support internal sales teams through Ops/Sales Ops hotline for transaction-related queries

• Assist in customer-facing support related to transaction execution, documentation, and complaints

• Coordinate resolution of transaction-related issues, including refunds where applicable

• Ensure compliance with approved policies, SOPs, and workflows

• Identify execution gaps, bottlenecks, or recurring issues

• Proactively suggest process improvements to enhance efficiency and reduce leakage

• Support implementation of system-driven controls and CRM adoption

Requirements

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field
• Additional certifications in operations, compliance, or project management are a plus
• 5-7 years of experience in: Operations, Sales Operations, Transaction management
• Real estate operations (preferred)
• Prior experience working in post-sale execution or documentation-heavy roles is highly desirable
• Experience in KSA / GCC real estate environment is a strong advantage
• Strong understanding of transaction workflows
• Payment verification and documentation handling
• Ability to manage SPAs and complex documentation processes
• Reporting and dashboard preparation (Excel / CRM-based)
• High attention to detail
• Strong follow-up and ownership mindset
• Ability to coordinate across multiple teams without authority bias
• Comfortable working with CRMs and internal systems
• Strong MS Excel / Google Sheets skillsEnglish: Professional proficiency
• Arabic: Preferred (especially for coordination with developers and customers)
• Adaptability
• High level of integrity
• Highly organised and detail-oriented
• Ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers

Benefits

• High-performing and fast-paced work environment

• Comprehensive Health Insurance

• Rewards and recognition

• Learning & Development

Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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