Assistant Manager, Payment Operations.OPS - Inward Remittances Centre.Operations Group

Overview

• We are seeking an experienced Assistant Manager to join our Payment Operations team at MashreqBank.
• In this role, you will play a vital part in overseeing and managing various payment operations, including outward and inward payments, clearing, collections, and payroll.
• Your primary focus will be to ensure that all transactions are processed accurately and within established timelines, maintaining high standards of customer satisfaction.
• As an Assistant Manager, you will lead and mentor a team, providing guidance and support to ensure smooth operations.
• Additionally, you will handle investigations, reconciliations, and any issues that may arise, ensuring prompt resolution.
• Oversee and manage payment operations, including outward and inward payments, clearing, and collections.
• Ensure compliance with established procedures and turnaround times for all transactions.
• Lead and mentor a team of payment operations staff, providing guidance and support.
• Handle investigations, reconciliations, and any payment-related issues, ensuring timely resolution.
• Monitor and analyze payment trends and patterns to identify areas for process improvement.
• Collaborate with other departments to ensure seamless integration of payment operations.
• Maintain strong relationships with customers and stakeholders, ensuring their satisfaction.
• Stay updated on industry trends, regulations, and best practices in payment operations.
• Develop and implement strategies to enhance operational efficiency and customer experience.
• Ensure the team's adherence to security protocols and data privacy regulations.
• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum 5 years of experience in payment operations or a similar role.
• Proven leadership and management skills, with experience in team mentoring.
• Strong knowledge of payment processing systems and procedures.
• Excellent analytical and problem-solving abilities, with a focus on process improvement.
• Proficiency in using payment processing software and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills for effective collaboration.
• Strong attention to detail and a commitment to accuracy in transactions.
• Willingness to stay updated on industry trends and regulations.