Assistant Manager - ECommerce

About This Role

Babyshop is a leading baby and kids’ retailer in the Middle East, offering a wide range of high-quality products for babies, toddlers, and children. We are committed to providing exceptional customer service and a seamless shopping experience for parents and caregivers. Our mission is to create a community where parents can access information, support, and resources to make their parenting journey more enjoyable and fulfilling.

Role Overview

The employee will be responsible for managing the end-to-end product content lifecycle on the Babyshop website. This role ensures that all products go live with accurate, complete, and high-quality content, while coordinating across buying, marketing, web, and logistics teams. The ideal candidate is detail-oriented, organised, and thrives in a fast-paced retail eCommerce environment.

Key Responsibilities

Product Content Management

• Own the end-to-end process of onboarding products to the website—from sample ordering to final content upload.
• Ensure accurate collation, validation, and completeness of all product content (attributes, descriptions, images).
• Partner with the buying team and eCommerce manager to ensure the timely launch of in-store and online-exclusive products.
• Maintain strong coordination with buying teams to ensure all required product information is delivered before the product lands in the warehouse.
• Daily QC of the items going live to ensure no Product Details Page (PDP) content errors.

Cross-functional Coordination

• Work closely with the Web Team to identify and resolve content gaps, errors, or inconsistencies promptly.
• Collaborate with Marketing and Web teams on photoshoot planning, scheduling, and execution.
• Communicate photoshoot schedules and requirements to the buying team, ensuring proper sample preparation and labelling.

Photoshoot & Sample Management

• Ensure all samples required for photoshoots are scanned, tracked, and delivered to the shoot location on time.
• Coordinate with logistics teams to arrange transportation, manpower, and setup requirements.
• Ensure all products used in shoots are accurately recorded in the master sheet and correctly tagged (sample/store/warehouse stock).
• Manage post-shoot logistics, including timely return of products to stores or warehouses.

Data Accuracy & Quality Control

• Maintain and update master data sheets with high accuracy and consistency.
• Conduct weekly audits of website content to identify errors or missing information.
• Report issues to relevant teams and follow through to resolution.

Qualifications & Skills

• 1–3 years of experience in E-Commerce or digital retail operations.
• Experience in E-commerce retail (preferably Baby & Kids categories) is an advantage.
• Strong verbal and written communication skills.
• Highly collaborative with the ability to work across cross-functional teams.
• Proficient in Microsoft Excel (data handling, validation, basic analysis).
• Strong attention to detail and organisational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Self-motivated with a proactive approach to problem-solving.
• Comfortable interacting with stakeholders across different seniority levels.