Assistant Manager - Cards Financial Processing (Emirati Talent)

Job Purpose

Key Responsibilities

• Organize, and develop Unit’s activities to ensure that quality and timely services are provided to customers.
• Proactively identify and analyze inherent risks within Operations processes and explore ways of minimizing risk.Recommend and initiate process/workflow changes and appropriate controls for higher efficiency and enhanced controls.
• Design and recommend action plans for continuous process improvements in order to enhance both processing efficiency and operational controls and save costs. Assist in implementing these action plans once approved.
• Ensure execution and review of all relevant / applicable GL account reconciliations / balancing on prescribed frequencies in accordance with the GL / Suspense Account Ownership document.
• Assisting to ensure that the system security (user rights) is as per the job requirement.
• Ensure smooth running of the system applications in the Unit. All system issues must be logged to ensure proper tracking is available.
• Review and analyze statistics relating to performance of the Unit to ensure that operating procedures and processes are optimized and provide feedback to senior management.
• Ensure that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation.
• Ensure that all required Regulatory and other periodic Reports / MIS are submitted on due dates to manage staff productivity and recommend for planning capacity well in advance thereby meeting service requirements of customers
• Ensure that activities are performed as per Service Level Agreement between Business and the Unit and quality service is provided to both internal and external customers.
• Ensure that staff under supervision training and development needs are identified and documented in their personal training and development plans and submitted for management approval.
• Propose changes in Service Level Agreements as appropriate to make them more effective.
• Ensure proper follow up and timely resolution of queries received from other department of the Bank.
• Ensure, in coordination with the Call Centre Manager / Branch Managers and Service quality unit, the delivery of high quality customer service by an effective process to address customer enquiries and resolve customer complaints.

Education

Work Experience