Assistant Facilities Manager
Skills
About This Role
1. Facilities Operations & Maintenance
- Assist in managing the day-to-day facility operations of the mall, including HVAC, electrical, plumbing, and civil systems etc.
- Support implementation of
- planned preventive maintenance (PPM)
- programs for all mall assets
- Ensure all MEP systems (HVAC, electrical, plumbing, fire & life safety) are operational and compliant
- Monitor BMS, CMMS systems and respond to faults or alarms promptly
- Assist in handling emergency breakdowns with minimal disruption to mall operations.
- Support energy management and sustainability initiatives.
2. Mall Operations Support
- Assist in managing daily mall operations including
- cleaning, security, engineering, and ambience
- Conduct routine inspections to ensure high standards of
- Maintenance, safety, and Asset conditions.
- Support crowd control, parking systems, and footfall management
3. Contractor & Vendor Management
- Supervise contractors and service providers to ensure SLA and KPI compliance
- Evaluate contractor performance and report issues for improvement
- Coordinate maintenance activities and ensure timely service delivery
4. Tenant Coordination
- Act as a point of contact for tenant maintenance issues
- Support tenant fit-out processes and ensure adherence to mall guidelines
- Ensure tenant satisfaction by maintaining operational excellence
5. Health, Safety & Compliance
- Ensure compliance with
- HSE policies, fire safety standards, and local regulations
- Conduct safety inspections and risk assessments
- Assist in audits related to facilities, safety, and security
6. Budget & Cost Control
- Assist in managing OPEX and CAPEX budgets
- Monitor expenses and identify cost optimization opportunities
- Support procurement and inventory of spare parts and materials
7. Reporting & Documentation
- Maintain records of maintenance activities, incidents, and inspections
- Prepare reports on facilities performance and contractor efficiency
- Ensure documentation is audit-ready and compliant
- Prepare and Maintain MMR reports Monthly wise on client requirements.
Key Success Indicators
- Zero major safety incidents
- High tenant satisfaction scores
- Compliance with SLA/KPI for maintenance
- Efficient cost control vs. budget
- Consistent mall presentation standards
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