Area Vice President –deluxe Resort Operations, S Asia

About This Role

Area Vice President –deluxe Resort Operations, S Asia

You must have managed a portfolio of at least 15 resorts to apply

Reports To: Chief Executive Officer

Location: Corporate Headquarters with extensive regional travel

Direct Reports: Area General Managers, Commercial, Finance, and HR leaders

The Area Vice President is the single point of accountability for the performance of a multi-property resort portfolio across multiple destinations. The role carries full ownership of P&L outcomes, operational standards, and brand delivery across the portfolio, ensuring every property achieves commercial objectives, service excellence, and guest experience benchmarks aligned with the organization’s positioning and standards.

As a member of the senior leadership team, the AVP will help shape the strategic direction of the resort division, foster a culture of operational and brand excellence, and develop the next generation of hospitality leaders within the organization.

KEY ACCOUNTABILITIES:

• Portfolio Performance & P&L Ownership
• Drive revenue, profitability, and GOP performance across all properties, delivering against annual budgets and long-range plans.
• Set and monitor property-level KPIs including RevPAR, ADR, occupancy, GOP margin, and guest satisfaction, taking decisive action when performance deviates from expectations.
• Lead monthly and quarterly performance reviews with Area GMs and sector functional leaders, ensuring accountability and corrective action plans are implemented effectively.
• Operational & Brand Excellence
• Define and enforce operational standards across the portfolio aligned with the company’s brand promise and positioning, ensuring a consistently exceptional guest experience while maintaining each property’s unique identity.
• Oversee service quality, brand delivery, and physical product standards through regular property audits and operational reviews.
• Drive measurable improvements in guest satisfaction metrics, online reputation, and third-party quality assessments.
• Ensure compliance with all health, safety, environmental, and regulatory requirements across all operating jurisdictions.
• Commercial & Revenue Strategy
• Partner with commercial leadership teams to drive RevPAR growth and market share performance across all destinations.
• Lead cohesive sales, marketing, pricing, distribution, and revenue management strategies with a strong focus on data-driven decision making and market segmentation.
• Strategic Leadership
• Translate the organization’s strategic vision into actionable business plans covering market positioning, operational priorities, capital improvements, and growth initiatives.
• Lead annual budgeting, forecasting, and long-range planning for the portfolio, presenting recommendations to executive leadership and ownership groups where applicable.
• Identify opportunities for portfolio optimization including renovations, repositioning, operational efficiencies, management opportunities, or market expansion.
• People & Organization
• Build, mentor, and hold accountable Area GMs and senior operational leaders while fostering a high-performance culture.
• Lead succession planning for GM and senior leadership positions and strengthen internal talent pipelines.
• Partner with Human Resources leadership to drive employee engagement, retention, leadership development, and employer branding initiatives.
• Stakeholder Management
• Serve as the primary liaison between the resort portfolio and executive leadership, providing timely reporting on performance, risks, and opportunities.
• Represent the organization with tourism authorities, ownership groups, industry partners, travel trade representatives, and other external stakeholders.

MEASURES OF SUCCESS

Success in this role will be measured through:

• Achievement or exceeding of portfolio revenue and GOP targets.
• RevPAR and market share growth versus competitive benchmarks.
• Improvement in guest satisfaction scores and online reputation rankings.
• Consistent adherence to brand and operational standards across the portfolio.
• Retention and development of high-potential operational leaders and succession candidates.
• Improvement in asset performance and return on investment through strategic operational initiatives.
• Increased collaboration, best-practice sharing, and operational alignment across all properties.

CANDIDATE PROFILE

Experience & Track Record:

• Minimum 15 years of hospitality experience, including at least 5 years in a senior multi-property leadership role overseeing upper-upscale or luxury resorts.
• Demonstrated success managing P&L performance across multiple properties with a strong track record in driving revenue growth and profitability improvements.
• Strong operational background with hands-on understanding of service excellence, guest experience, and brand consistency.
• Experience operating in diverse cultural and regulatory environments; international resort experience strongly preferred.
• Proven ability to manage complex resort operations, including remote or island destinations, expatriate workforce environments, and owner relations.
• Strong commitment to guest experience and operational excellence with a track record of elevating service standards across multiple properties.
• Commercially astute with solid knowledge of revenue management, market analytics, and distribution strategy.
• Strategic thinker with strong operational discipline and a results-oriented leadership style.
• Exceptional people leadership skills with the ability to build, mentor, and retain high-performing teams.
• Excellent communication and stakeholder management skills with experience presenting to executive and ownership-level audiences.
• High integrity, professionalism, and discretion.

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field required.
• MBA or postgraduate qualification preferred.

This is a unique opportunity to lead a recognized multi-property resort portfolio and play a key role in shaping the future direction of a growing hospitality organization. The role offers significant strategic influence, exposure to dynamic leisure markets, and the opportunity to drive both commercial performance and exceptional guest experiences across multiple destinations.

Best regards,

Stephen J. Renard

Stephen J. Renard

President

Renard International Hospitality Search Consultants

Recipient of the 31st Annual Pinnacle Awards: "Hotelier Magazine, 2019 Supplier of the Year"

https://www.hoteliermagazine.com/2019-pinnacle-awards-renard/

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