Area Operations Manager (Confidential Company)

The Area Operations Manager is a senior leadership role responsible for overseeing the day-to-day operations of multiple fitness, wellness, and hospitality facilities within a designated region.

The role drives operational excellence, ensures consistent guest and member experiences, delivers financial targets, and develops high-performing site teams.

The Area Operations Manager acts as the primary link between individual venue management and the regional or executive leadership team.

鈥撀犅犅犅犅犅燨versee daily operations across all sites within the portfolio, ensuring compliance with brand standards, health & safety regulations, and company policies.

鈥撀犅犅犅犅犅燙onduct regular site visits and operational audits to assess performance, identify improvement areas, and implement corrective actions.

鈥撀犅犅犅犅犅燚evelop and maintain standard operating procedures (SOPs) across all venues.

鈥撀犅犅犅犅犅燚rive consistent, high-quality guest and member experiences across all locations.

鈥撀犅犅犅犅犅燨wn the P&L for the area, driving revenue growth, managing costs, and achieving EBITDA targets.

鈥撀犅犅犅犅犅燗nalyse monthly financial reports, KPIs, and membership data to identify trends and proactively address underperformance.

鈥撀犅犅犅犅犅燚evelop and execute commercial strategies including membership sales, wellness programmes, personal training, and spa/F&B revenue where applicable.

鈥撀犅犅犅犅犅燩repare and manage annual budgets and forecasts in collaboration with finance.

鈥撀犅犅犅犅犅燣ead, coach, and develop a team of Site/Club Managers, fostering a culture of accountability, performance, and wellbeing.

鈥撀犅犅犅犅犅燨versee recruitment, onboarding, and retention of key talent across all venues.

鈥撀犅犅犅犅犅燙onduct regular performance reviews and implement development plans for managers and key staff.

鈥撀犅犅犅犅犅營dentify training needs and collaborate with L&D to ensure teams are skilled, motivated, and aligned with brand values.

鈥撀犅犅犅犅犅燙hampion a culture of exceptional member and guest service across all sites.

鈥撀犅犅犅犅犅燤onitor NPS scores, member satisfaction surveys, and online reviews, taking action to address feedback and improve ratings.

鈥撀犅犅犅犅犅燫esolve escalated member complaints and service failures promptly and professionally.

鈥撀犅犅犅犅犅營mplement initiatives to drive member retention, engagement, and community building.

鈥撀犅犅犅犅犅燛nsure all sites operate in full compliance with health, safety, and hygiene legislation, including fire safety, COSHH, and pool water quality standards where applicable.

鈥撀犅犅犅犅犅燙onduct regular H&S audits and ensure timely resolution of any identified risks or incidents.

鈥撀犅犅犅犅犅燤aintain up-to-date risk assessments, emergency procedures, and staff certifications across all venues.

鈥撀犅犅犅犅犅燛nsure compliance with data protection (GDPR) and relevant licensing requirements.

鈥撀犅犅犅犅犅燙ontribute to the strategic planning process, providing operational insight and market intelligence.

鈥撀犅犅犅犅犅燣ead or support capital improvement projects, refurbishments, or new site openings within the area.

鈥撀犅犅犅犅犅營dentify and evaluate opportunities for operational efficiencies, technology adoption, and service innovation.

鈥撀犅犅犅犅犅燙ollaborate cross-functionally with Sales, Marketing, HR, Finance, and Facilities teams.

鈥撀犅犅犅犅犅燤inimum 5 years of management experience in the fitness, wellness, leisure, or hospitality sector.

鈥撀犅犅犅犅犅燩roven track record of managing multiple sites or departments simultaneously.

鈥撀犅犅犅犅犅燚emonstrated success in achieving commercial and operational targets (revenue, membership, NPS).

鈥撀犅犅犅犅犅燬trong people leadership and people development experience.

鈥撀犅犅犅犅犅燬olid understanding of P&L management, budgeting, and financial analysis.

鈥撀犅犅犅犅犅燢nowledge of health, safety, and compliance requirements in leisure/hospitality environments.

鈥撀犅犅犅犅犅燚egree or professional qualification in Business, Leisure Management, Sports Science, Hospitality, or related field.

鈥撀犅犅犅犅犅燛xperience with spa, wellness, or premium hospitality operations.

鈥撀犅犅犅犅犅燜amiliarity with membership management systems (e.g., Jonas, Legend, Mindbody, or similar).

鈥撀犅犅犅犅犅燩revious experience managing refurbishment projects or new venue openings.

鈥撀犅犅犅犅犅燜irst Aid at Work certification; Pool Plant Operator qualification (advantageous).

鈥撀犅犅犅犅犅燙ompetitive salary and performance-based bonus scheme

鈥撀犅犅犅犅犅燙omplimentary membership and wellness benefits across all group venues

鈥撀犅犅犅犅犅燙areer development and progression opportunities within a growing organisation

鈥撀犅犅犅犅犅燙ompany vehicle or car allowance (role dependent)

鈥撀犅犅犅犅犅燙omprehensive health and wellbeing package

鈥撀犅犅犅犅犅燙ollaborative, passion-driven team culture