Area Manager - Technical Services (Concrete)

Duties and Responsibilities

• Lead, mentor and develop the Technical Services team to deliver high-quality technical support and customer solutions. Drive product approvals with new and existing customers in collaboration with Sales teams to support business growth. Understand customer and project requirements and guide the team in developing appropriate product and technical solutions. Provide technical direction on concrete mix design, product optimization and performance improvement. Oversee laboratory testing related to concrete, aggregates and cement, ensuring accuracy, quality and timely completion. Guide the team in troubleshooting customer complaints, identifying root causes and developing effective corrective actions. Ensure effective planning and execution of product demonstrations, trials and performance testing at customer sites. Partner closely with Sales and Product Development teams to support customer trials, product launches and technical validations. Review and analyze technical data, test results and recommendations to ensure sound decision-making and maintain appropriate documentation. Build strong technical relationships with key customers, contractors, consultants and other stakeholders. Identify opportunities for product improvements and customized solutions based on customer feedback and market requirements. Develop technical capability within the team through coaching, knowledge sharing and continuous learning. Monitor market trends, emerging technologies and competitor activities and translate relevant insights into technical and business actions. Ensure adherence to Sika's technical, quality, safety and compliance standards across laboratory and site activities.