Arabic salon receptionist
Role Overview
The Salon Supervisor oversees daily salon operations, client service, staff performance, operational efficiency and sales targets.
The role maintains brand standards, hygiene protocols and team discipline.
Key Skills for This Role
Full Job Posting
Role overview
The Salon Supervisor oversees daily salon operations, client service, staff performance, operational efficiency and sales targets.
The role maintains brand standards, hygiene protocols and team discipline.
Daily operations and team management
- Supervise daily salon activities and ensure smooth opening and closing procedures.
- Monitor appointment scheduling and staff allocation; resolve client complaints professionally.
- Ensure hygiene, safety and municipality standards are followed.
- Supervise hairdressers, nail technicians, therapists and receptionists; monitor punctuality, grooming and performance.
- Conduct briefings, motivate staff, support training and development, and assist with recruitment and onboarding.
- Implement commission and incentive structures.
Sales, customer experience and inventory
- Monitor sales targets; upsell retail and service packages; track conversion rate, average bill and retail ratio; prepare daily and monthly sales reports.
- Reduce wastage and control back-bar usage.
- Maintain luxury service standards and VIP client relationships; handle Google and Instagram reviews and ensure consultation procedures are followed.
- Monitor stock, conduct monthly inventory checks, prevent product misuse or theft, and coordinate with suppliers.
Administration and reporting
- Prepare daily cash reconciliations, monitor petty cash and submit performance reports to management.
- Ensure compliance with MOHRE requirements and salon policies.
Requirements
- At least one year of customer-service experience.
- Arabic is required.
Workplace
- The posting states the work is in person.
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